Job Description

About Aliens

Aliens Tattoo is a premium chain of tattoo studios that has been at the forefront of the tattoo industry since its founding in 2011. We have seen astronomical success in the past decade, with our revenue growing 8X in the last 5 years and our team expanding from a small group of artists to a team of 150 employees across various functions and departments.

In addition to our core services of tattooing, art, design, and piercing, we are also pioneers and revolutionaries in the tattoo education industry. Our tattoo education platform and school have helped aspiring tattoo artists learn the skills and techniques they need to succeed in the industry. We are committed to delivering exceptional quality and service to our clients, and we are deeply committed to helping our employees find their purpose and grow as individuals and professionals.

Mission

The Studio Operations Coordinator is responsible for managing the day-to-day operations of our studio, ensuring a high level of customer service and driving sales growth. This role requires a highly organised, self-motivated individual with excellent communication skills and a passion for providing an exceptional customer experience. The Studio Operations Coordinator will work closely with the studio team, clients, and HQ sales team to ensure smooth operations and business growth.

Responsibilities

- Managing the day-to-day operations of the studio, including overseeing walk-in clients
and providing exceptional service to customers to turn them into repeat clients.

- Build and maintain high energy positive team spirit, strengthen bonding between artists
and other team players.

- Manage studio atmosphere and hygiene as per the company standards, keeping the
Aliens vibe alive all the time.

- Provide personalised customer service to create an immersive experience for each
customer.

- Strictly adhere to studio operational SOPs

- Handle inbound queries of the clients, manage appointments, book consultations.

- Arrange training sessions for the artists for their skill development.

- Developing and implementing sales strategies to increase studio sales, by following up
with clients and making 30 calls a day to new inquiries.

- Preparing a roster for the team and managing artist transfers and guest spots to ensure
that the studio is fully staffed at all times.

- Coordinating with the design team and clients to deliver designs on time and meeting
client expectations.

- Communicating with the HQ sales team to increase sales and identifying process gaps to
help the HQ improve processes.

- Managing customer complaints and objections in a professional and efficient manner.

- Providing daily, weekly, and monthly reports to the reporting manager to keep them
informed of the studio's performance.

- Accurately maintaining the CRM and data entry to improve data health and drive data-
driven decisions for business growth.

- Managing daily cash, depositing it in the bank, and updating the records.

- Maintaining employee accommodation provided by the company, and being responsible
for keeping it clean and free of nuisances.

Requirement

- College degree in business management, sales, marketing or a related field.

- A positive, customer-service oriented attitude, ability to work well under pressure and
handle difficult customers, ability to work well in a team environment and a strong work
ethic are key attributes for this role.

- Strong communication skills, both verbal and written, are essential for this role.

- Strong organisational and time-management skills, as well as the ability to multitask and
prioritize effectively, are also important.

- Prior experience in a similar role, such as customer service, sales, or operations
management, could be beneficial. Additionally, experience working in a retail or service-
oriented business could be useful.

Job Type: Full-time

Pay: Up to ?32,000.00 per month

Schedule:

• Day shift

Experience:

• total work: 1 year (Required)