Job Description

About Muzigal

Muzigal was founded in the year 2020 with a vision to make high-quality music education accessible and affordable. Muzigal connects untapped music teaching talent with aspiring learners through its app and offline academies. Muzigal has helped more than 24,000 students and more than 400 teachers in the 24 months since it began. Muzigal is the fastest growing organized player revolutionizing the music education space. Muzigal offers beginner to Intermediate level music classes across Indian and western music genres for all age groups through its proprietary curriculum delivered by qualified music teachers. Muzigal is a full-stack music education and resource provider leveraging its online first advantage augmented with offline academies in neighborhoods, schools and a shop front for buying music instruments. We aim to become the household name for music classes in India over the next 5 years.

Role Overview

This position reports directly to the enrollment team lead and works primarily to enroll students in online music lessons & further support. The ideal candidate is expected to understand the benefits of music learning and be able to help potential students with their music learning needs. Should you be hired, you would be expected to create a two way connection with students to become a trusted partner in their enrollment process. Communicate student information and requirements with teachers to facilitate a great class experience for students. Guide students through completion of class enrollment process. Work with multiple departments to ensure an incredible learning journey for students.



Engage with newly assigned leads immediately using text and phone outreach. Excellent lead management and lead nurturing (Thoroughly process leads to increase overall sales and the amount of each sale). Handle questions and provide detailed information on features and policies of Muzigal. Collect relevant student information and update in the CRM portal and share with teachers. Assist in trial class setup and ensure class completion. Follow up with students to provide guidance with class enrollment, billing and payment processing and close the sale. Prioritize and promptly respond to any requests from students or teachers and direct to the appropriate department for further assistance. Keep track of and strive to exceed individual and team targets for weekly and monthly student enrollments. Effectively communicate with colleagues and supervisors to ensure smooth workflow.

KPI

• Lead to trial ratio
• Lead to conversion ratio
• Number of new student enrollments
• Average billing value

Skills Required:

• Communicate effectively by phone, text or email in a professional and friendly manner.
• Customer service experience preferable
• Demonstrated experience in achieving metrics on a daily, weekly and monthly basis.
• Strong computer skills with working knowledge of Google apps, Microsoft word and Excel, basic CRM system understanding.
• Collaborate cross-functionally across multiple departments.
• Excellent time management

Job Types: Full-time, Internship

Pay: ?10,000.00 - ?12,000.00 per month

Schedule:

• Morning shift

Supplemental Pay:

• Commission pay

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)

Language:

• Hindi and English (Preferred)

Work Location: In person