Job Description

Job Title: Student Service & Officer

Division/Department: Branch Operations

Reports To: Assistant Branch Manager - Operations

Location: Trichy

Weekly Off: Rotational

Budget: 4 LPA Experience : 1 Years

Education: Must have bachelor's degree ,Preferred BTech / MBA /Masters in Education, etc.

About Us:

Aakash is India's trusted name in test preparation. It offers the best of classroom and online learning experience, thereby giving students an extra edge. We help to prepare students for medical and engineering entrance exams such as National Eligibility Cum Entrance Test (NEET), Joint Entrance

Examination (JEE - Main & Advanced), and school/ board examinations including scholarship exams such as NTSE and Olympiads.

Key Responsibilities:

1.Ensure a delightful customer service experience by developing a strong rapport with the Student & Parents.

2.Addressing the concerns of Students & Parents by offering a quick resolution.

3.Collaborate and consult with parents, teachers, branch head and any other stakeholders to ensure a favourable learning environment for the student.

4.Ensure collection of outstanding fee from parents within the specified time. Ensure retention of Students and controlling Left-outs.

5.Collaborate with ACAD and Non ACAD teams, to manage all class announcements, notice board maintenance & Parent Teacher Meeting Coordination.

6.Ensure adherence to internal process and compliances.

Must Have Attitude

1.Customer Orientation.

2.Sense of Ownership and Accountability.

3.Result orientation.

4.Emotional intelligence for working in a Team

Requirements:

1.Experience in customer handling across industry.

2.Ability to handle students and parents in an empathic & patient manner.

3.Proficiency in Microsoft Office and writing emails, & comfortable while working on software related to services.

4.Fluency in English and Regional Language communication

5.Educational background in Sales or Education is preferred.

6.Strong communication skills and organizational ability.

Employment Type: Permanent, Full-Time

Job Type: Full-time

Benefits:

Health insurance Paid time off Provident Fund
Schedule:

Day shift
Application Question(s):

How many years of Experience you have in Customer Handling ?
Experience:

total work: 1 year (Required)
Work Location: On the road

Application Deadline: 24/02/2025