Job Description

Candidates from nearby location preferred

Minimum one year experience in study abroad field is an added advantage

Prefer Freshers with Good communication skill Just completed Masters or Bachelors

? Responding to Enquiry Calls and managing Walk-ins (including handling

walk-ins for other counsellors in their absence)

? Conducting a thorough assessment of Student Profiles

? Providing Career Counselling - guiding students to suitable programs and

countries based on their interests and needs

? Ensuring confidentiality and privacy when dealing with student information

? Offering guidance and advice to students on appropriate study options

considering their academic background, interests, and career aspirations

? Supplying students with accurate and dependable information

? Promptly sharing course options post-counselling

? Updating CRM without leaving any pending tasks

? Timely following up with students, maintaining ongoing communication

throughout the application process, providing assistance, etc.

? Conducting program searches for students requesting programs not on the

provided list

? Forwarding Application Requests to the Processing Department

? Collecting necessary documents from students as per the Processing

Department's requirements

? Forwarding university mail communications to the Processing Department

? Conducting Offer follow-ups in collaboration with the Processing

Department

? Handling Payment Conversions

? Coordinating interviews, both mock and university interviews, with the

interview team and providing student feedback

? Referring students to the IELTS department when an IELTS score is necessary

? Assisting with Visa Processing Department tasks

? Sending students' required documents to the Documentation Department

promptly after fee payment

? Providing Pre and Post Departure Assistance

? Serving as the main point of contact for students on behalf of Edroots

? Coordinating with other departments like Processing, Documentation, IELTS

for student updates

? Keeping the company mobile and WhatsApp active for efficient

communication

? Monitoring official emails for timely and accurate responses, including

checking the spam folder

? Participating in company events and representing the company at event

locations when necessary, such as Expos, Marketing activities, Annual

meetings, etc.

? Adhering to company policies

Job Type: Full-time

Pay: ?18,000.00 - ?25,000.00 per month

Benefits:

Health insurance Provident Fund
Schedule:

Day shift
Supplemental Pay:

Performance bonus
Education:

Bachelor's (Required)
Experience:

total work: 1 year (Preferred)
Language:

English (Preferred)
Work Location: In person

Application Deadline: 26/04/2025
Expected Start Date: 28/04/2025