Job Description

Minimum one year experience in student counselling/study Abroad preferred

Candidate from nearby Location preferred

? Responding to Enquiry Calls and managing Walk-ins (including handling

walk-ins for other counsellors in their absence)

? Conducting a thorough assessment of Student Profiles

? Providing Career Counselling - guiding students to suitable programs and

countries based on their interests and needs

? Ensuring confidentiality and privacy when dealing with student information

? Offering guidance and advice to students on appropriate study options

considering their academic background, interests, and career aspirations

? Supplying students with accurate and dependable information

? Promptly sharing course options post-counselling

? Updating CRM without leaving any pending tasks

? Timely following up with students, maintaining ongoing communication

throughout the application process, providing assistance, etc.

? Conducting program searches for students requesting programs not on the

provided list

? Forwarding Application Requests to the Processing Department

? Collecting necessary documents from students as per the Processing

Department's requirements

? Forwarding university mail communications to the Processing Department

? Conducting Offer follow-ups in collaboration with the Processing

Department

? Handling Payment Conversions

? Coordinating interviews, both mock and university interviews, with the

interview team and providing student feedback

? Referring students to the IELTS department when an IELTS score is necessary

? Assisting with Visa Processing Department tasks

? Sending students' required documents to the Documentation Department

promptly after fee payment

? Providing Pre and Post Departure Assistance

? Serving as the main point of contact for students on behalf of Edroots

? Coordinating with other departments like Processing, Documentation, IELTS

for student updates

? Keeping the company mobile and WhatsApp active for efficient

communication

? Monitoring official emails for timely and accurate responses, including

checking the spam folder

? Participating in company events and representing the company at event

locations when necessary, such as Expos, Marketing activities, Annual

meetings, etc.

? Adhering to company policies

Job Type: Full-time

Pay: ?18,000.00 - ?23,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Education:

• Bachelor's (Required)

Experience:

• Career counseling: 1 year (Required)

Work Location: In person

Application Deadline: 31/12/2024
Expected Start Date: 15/01/2025