Job Description

Post: Student Counsellor

Responsibilities:

• Handle inbound and outbound calls, emails, and chat inquiries from students and potential learners.
• Initiate outbound calls to potential learners with the goal of promoting our courses.
• Effectively communicate the features, benefits, and unique selling points of our online courses.
• Conduction of webinars/presentations/interactive sessions with Universities/ Colleges/ Learners to explain program outcomes.
• Provide accurate and detailed information about courses, enrollment process, and enrollment procedures offering support and troubleshooting as needed.
• Act as a primary point of contact for learner inquiries related to technical issues, course access, account management, and other platform functionalities.
• Collaborate with other departments, including technical support and academic advisors, to resolve complex issues.
• Build and maintain positive relationships with potential learners. Provide excellent customer service by addressing inquiries and concerns effectively.

Desired Skills and Experience/ Qualifications:

• Bachelor's degree in any stream. (PG preferred)
• 1 year of experience in sales, customer support/service is preferred.
• Excellent communication skills in English and Odia, Hindi.
• Strong interpersonal skills with the ability to build rapport with parents and students.

Salary: 12000-20000

Job Types: Full-time, Permanent, Fresher

Pay: ?12,000.00 - ?20,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Education:

• Bachelor's (Required)

Language:

• English (Required)

Work Location: In person