Job Description

Trusted by many of the largest companies globally, Accertify is the leading digital platform assessing risk across the entire customer journey, from Account Monitoring and Payment Risk to Refund Fraud and Dispute Management. Accertify helps maximize revenues and user experience while minimizing loss and customer friction. We offer ultra-fast decision-making and precise control, ensuring our customers are always confidently in the driverxe2x80x99s seat and ready to #MoveAtTheSpeedOfRight.Be in the driverxe2x80x99s seat of your career as a Strategic Risk Services Team Lead with the industry leader- and build a career you can trust.The Strategic Risk Services Team Leader will oversee the operations of our Strategic Risk Services teams that assist Accertify's clients. They will lead and motivate the team of Fraud Analysts to work efficiently and comply with all regulations.Responsibilities:

• Responsible for reviewing client accounts and transactions to detect fraud trends and manage queues effectively per clientxe2x80x99s expectations.
• Communicate fraud trends and share ideas and information to recommend anti-fraud processes and system enhancements while working with peers and leadership.
• Assist in data analysis for the ongoing adjustments of the clientxe2x80x99s risk models.
• Provide constant QA for our clients and internal analysts while running reports as needed.
• Work on special projects for our clients as they arise while assisting the Manager with other daily activities.
• Research and document current procedures and processes for the department.
• Responsible for the Performance Management of direct reports.
• Ensure monthly Service Level Agreements (SLAs) and daily service levels are met.
• Responsible for coordinating employee schedules to provide appropriate support for all our clients.
• Hold monthly training sessions to ensure the team is receiving ongoing training.
• Will have approximately 10-15 direct reports which they will lead and mentor.
• Regular performance monitoring of targeted metrics and implementation of necessary actions to achieve set objectives.
• Work with peers and Strategic Risk Services leadership to communicate fraud trends and share best practices, ideas, and information.
• Communicate effectively with the team.
• Focuses on customer needs and call patterns. May assist in the planning of shifts, rotations, and staff leaves.

• Bachelorxe2x80x99s Degree
• Strong desire to build a career in the credit card fraud domain with 5+ yearsxe2x80x99 experience preferred.
• Strong communication skills (Written and spoken)
• Excellent organizational, analytical, and critical thinking skills
• Strong people leader and interpersonal skills
• Mentoring, coaching, and communication skills
• Results-oriented approach with the ability to demonstrate excellent customer service.
• Confidence in making instinctual decisions with little or no direction.
• Enjoys working in a fast-paced and rapidly changing environment.
• Flexibility to adapt and able to manage multiple assignments while working independently.
• Abide strictly by the company data protection policies regarding confidential and personal information.
• Always maintain professionalism while on company premises and/or while representing the company or our clients.
• Exceptional problem-solving skills
• Interceptas platform knowledge will be preferred.
• Demonstrated experience and/or strong working knowledge of Microsoft Word, Excel, PowerPoint and Outlook
• Experience in a supervisory role within a fraud prevention function will be preferred
• Must be flexible, working 24/7 shifts, including weekends and holidays.
• For internal Accertify colleagues, five years of overall experience is required, with a minimum of two years of experience within Accertify

• Training and schedules will be determined based on client needs.
• For the first three months, each workday will be entirely onsite in the office, with the position becoming hybrid (4 days in the office, one day work from home) following the 3-month point. Accertify reserves the right to convert any positions to fully in-office in the future. Additional work-from-office days may be required throughout the year based on client/department needs.

Accertify