Job Description

Accertify is the trusted partner to the world\'s leading brands. With industry-leading fraud prevention, chargebacks, and account protection offerings, we help our clients grow revenue and protect against loss. When you join Accertify, you become part of the digital solution to enable commerce across the globe. Team Accertify provides a solution merchants trust and a career you can trust.Join us on our mission\xe2\x80\x94and build a career you can trust.Accertify is growing, and we are looking to add a Strategic Risk Services Manager to our global fraud-fighting team.How will you make an impact in this role?The Strategic Risk Services (SRS) Manager is responsible for developing e-commerce fraud prevention and revenue retention strategies for Accertify clients. The Manager is devoted to developing an in-depth understanding of the client\xe2\x80\x99s business model and providing strategic solutions that enable client success.Essential Duties and Responsibilities:

• This role primarily involves supervising a team of 4 - 5 Team Leaders
• This role requires collaborating with various departments and ensuring compliance with regulatory requirements
• Devising strategies and ensuring their effective implementation to deliver exceptional service while maintaining control over capacity, service levels, and costs
• Developing strategies to enhance productivity year-on-year and effectively managing the team are crucial aspects of the role
• Demonstrating strong leadership skills is essential to foster a highly engaged and motivated team dedicated to delivering value to our clients
• The ability to address complex issues independently and collaborate with internal teams to improve processes and share insights is also required
• Ensuring compliance with Service Level Agreements (SLAs), continuously reviewing and implementing process enhancements, and upholding high standards of professional service are key responsibilities
• Collaborating with SRS clients to identify new features and functionality for Interceptas, as well as building strong relationships with internal and external stakeholders to exceed expectations, are integral to the role
• Evaluate and implement new technologies and tools to enhance the organization\xe2\x80\x99s fraud prevention capabilities
• Acting as a liaison between external clients and internal departments, such as Account Management, Operations, and Development teams, may be necessary. Some travel may be required, and the position involves overlapping work hours with U.S. business hours

• Minimum of 5-7 years of experience in fraud prevention, detection, and investigation
• Proven experience in a managerial or supervisory role within a fraud prevention function
• Preferred familiarity with the Accertify Interceptas Platform
• Ability to effectively lead a large team
• Effective communication and data analytics skills are essential.
• Experience coaching and developing Team Leaders
• Willingness to oversee a team operating 24x7x365
• The candidate must have completed a bachelor\'s degree
• Master\xe2\x80\x99s degree or relevant professional certification is preferred
• Internal incumbents must have been in their current position for a minimum of 18 months as of the application deadline and must not be under any Performance Improvement Plans at the time of application. Preferred 2023 performance rating requirements for internal incumbents will be considered
• This role will be a hybrid role located at our Accertify campus in Gurgaon, India. Workplace Flexibility: Hybrid (3 days in-office per week).

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