Job Description

1) Receiving STN
Ensure that all Stock Transfer Notes (STNs) are received accurately and promptly entered into the inventory management system. Verify the received quantities against the STN and resolve any discrepancies with the Warehouse team.
2) Inventory Mapping
Maintain a detailed and organized inventory map of the store layout, indicating the location of different types of fruits and vegetables
3) Quality Check
Conduct thorough quality checks on incoming fruits and vegetables based on predetermined quality criteria. Identify any items that do not meet quality standards and take appropriate actions, such as marking them for clearance.
4) Manpower Count
Monitor the attendance and punctuality of pickers/packers and riders. Ensure that the required number of staff is available and coordinate with HR for any staffing issues or requirements.
5) Picker Packer Efficiency Tracking
Monitor the efficiency and productivity of picker/packer teams. Set targets for picking and packing rates and provide feedback and training to improve performance.
6) Closing Stock Inventory Verification & Proper Stacking in Racks
Conduct a thorough inventory count at the end of each day to verify closing stock levels. Ensure that all items are properly stacked and organized in designated racks.
7) Article Not Looking Fresh & Repack
Regularly inspect the inventory for any fruits or vegetables showingdl damage. Repack saleable items as necessary to maintain freshness and appeal to customers.
8) Timely Dispatch
Ensure that customer orders are processed and dispatched on time. Monitor order fulfillment rates and implement strategies to minimize order processing and dispatch times.
9) Track Rider
Ensure that riders adhere to assigned delivery routes and schedules and intervene as necessary to address delays or issues.
10) Training Towards Rider Behavior with Customer
Provide comprehensive training to riders on customer service etiquette, including communication skills, handling customer queries and complaints, and maintaining professionalism during interactions.
11) Daily Briefing with Packer & Rider
Conduct daily briefings with pickers/packers and riders to communicate performance targets, discuss any operational issues or challenges, and provide feedback on performance. Encourage open communication and collaboration among team members.
12) Cash COD Closing & Deposit
Oversee the cash-on-delivery (COD) payment process, including accurate recording of cash received, reconciliation of COD transactions, and timely deposit of cash collections into the designated bank account or authority.
13) Vehicle Coordination (Inward & Outward)
Coordinate the inbound movement of delivery vehicles, including scheduling and prioritizing vehicle arrivals based on delivery requirements and capacity. Ensure efficient loading and unloading processes to minimize vehicle idle time.
14) Assets Management & Maintenance
Maintain an inventory of all store assets, including equipment and vehicles. Implement regular maintenance schedules to ensure that assets are in good working condition and arrange for repairs or replacements as needed.
15) Consumable Stock & Requirements update
Monitor the consumption of consumable items such as packaging materials and cleaning supplies. Putting up consumable requirements as & when the need arises.
16) Timely Response to CRM
Monitor the customer relationship management (CRM) system for incoming inquiries, feedback, and complaints. Ensure that all customer inquiries are addressed promptly and professionally to maintain high levels of customer satisfaction.
17) Dump Report
Maintain records of any inventory that needs to be discarded due to spoilage, damage, or expiration. Generate dump reports to identify trends and root causes of inventory losses and implement corrective actions to minimize waste.
18) Store Inventory Report (Weekly)
Prepare detailed weekly inventory reports, including stock levels, and sales trends. Review the reports to identify slow-moving or excess inventory and take proactive measures to address inventory imbalances.
19) Incentive Distribution and Proper Recording on the Provided Google Sheet
Distribute incentives to pickers/packers and riders accurately and promptly based on predefined incentive schemes. Maintain detailed records of incentive payouts on the provided Google Sheet to ensure transparency and accountability.
Note: Efficiency of store & delivery is the primary responsibility of the store