Job Description

1) Receiving STNEnsure that all Stock Transfer Notes (STNs) are received accurately and promptly entered into the inventory management system. Verify the received quantities against the STN and resolve any discrepancies with the Warehouse team.2) Inventory MappingMaintain a detailed and organized inventory map of the store layout, indicating the location of different types of fruits and vegetables3) Quality CheckConduct thorough quality checks on incoming fruits and vegetables based on predetermined quality criteria. Identify any items that do not meet quality standards and take appropriate actions, such as marking them for clearance.4) Manpower CountMonitor the attendance and punctuality of pickers/packers and riders. Ensure that the required number of staff is available and coordinate with HR for any staffing issues or requirements.5) Picker Packer Efficiency TrackingMonitor the efficiency and productivity of picker/packer teams. Set targets for picking and packing rates and provide feedback and training to improve performance.6) Closing Stock Inventory Verification & Proper Stacking in RacksConduct a thorough inventory count at the end of each day to verify closing stock levels. Ensure that all items are properly stacked and organized in designated racks.7) Article Not Looking Fresh & RepackRegularly inspect the inventory for any fruits or vegetables showingdl damage. Repack saleable items as necessary to maintain freshness and appeal to customers.8) Timely DispatchEnsure that customer orders are processed and dispatched on time. Monitor order fulfillment rates and implement strategies to minimize order processing and dispatch times.9) Track RiderEnsure that riders adhere to assigned delivery routes and schedules and intervene as necessary to address delays or issues.10) Training Towards Rider Behavior with CustomerProvide comprehensive training to riders on customer service etiquette, including communication skills, handling customer queries and complaints, and maintaining professionalism during interactions.11) Daily Briefing with Packer & RiderConduct daily briefings with pickers/packers and riders to communicate performance targets, discuss any operational issues or challenges, and provide feedback on performance. Encourage open communication and collaboration among team members.12) Cash COD Closing & DepositOversee the cash-on-delivery (COD) payment process, including accurate recording of cash received, reconciliation of COD transactions, and timely deposit of cash collections into the designated bank account or authority.13) Vehicle Coordination (Inward & Outward)Coordinate the inbound movement of delivery vehicles, including scheduling and prioritizing vehicle arrivals based on delivery requirements and capacity. Ensure efficient loading and unloading processes to minimize vehicle idle time.14) Assets Management & MaintenanceMaintain an inventory of all store assets, including equipment and vehicles. Implement regular maintenance schedules to ensure that assets are in good working condition and arrange for repairs or replacements as needed.15) Consumable Stock & Requirements updateMonitor the consumption of consumable items such as packaging materials and cleaning supplies. Putting up consumable requirements as & when the need arises.16) Timely Response to CRMMonitor the customer relationship management (CRM) system for incoming inquiries, feedback, and complaints. Ensure that all customer inquiries are addressed promptly and professionally to maintain high levels of customer satisfaction.17) Dump ReportMaintain records of any inventory that needs to be discarded due to spoilage, damage, or expiration. Generate dump reports to identify trends and root causes of inventory losses and implement corrective actions to minimize waste.18) Store Inventory Report (Weekly)Prepare detailed weekly inventory reports, including stock levels, and sales trends. Review the reports to identify slow-moving or excess inventory and take proactive measures to address inventory imbalances.19) Incentive Distribution and Proper Recording on the Provided Google SheetDistribute incentives to pickers/packers and riders accurately and promptly based on predefined incentive schemes. Maintain detailed records of incentive payouts on the provided Google Sheet to ensure transparency and accountability.Note: Efficiency of store & delivery is the primary responsibility of the store

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