Job Description

Hiring for a client of ours.Minimum of 8-12 years in luxury retail management. (Luxury only)Key Responsibilities of Store ManagerSales and Revenue:- Develop and execute strategies to achieve Annual Operating Plan (AOP) sales targets.- Track daily sales performance, analyze trends, and discuss reports with the sales team.- Set daily sales targets and provide guidance to ensure goals are met, maximizing store revenue.Store Operations:- Oversee daily store operations in accordance with Retail Standard Operating Procedures (SOP).- Ensure adherence to store opening and closing procedures, Visual Merchandising (VM) standards, grooming guidelines, attendance policies, and employee productivity benchmarks.- Manage cash handling procedures to maintain accuracy and security of financial transactions.Inventory Management:- Measure stock turnover ratio and maintain accurate inventory levels.- Ensure inventory accuracy through regular audits and cycle counts.- Optimize order fulfillment rates and minimize stock-outs and damages.- Implement Return, Damage, Repair (RDR) processes effectively to manage product returns and repairs.Customer Satisfaction:- Increase conversion rates and enhance old customer retention strategies.- Ensure high levels of customer satisfaction through personalized service, product knowledge, and efficient complaint resolution.- Acquire new customers through effective marketing initiatives and promotions.- Conduct Mystery Shopping exercises to evaluate service quality and address areas of improvement.- Maintain high audit scores related to store cleanliness, product availability, and service standards.Team Management:- Manage employee attrition rates through effective retention strategies and positive work environment maintenance- Foster employee engagement and satisfaction through regular communication, recognition programs, and career development opportunities- Handle the hiring process up to sales staff level, managing manpower gaps effectively- Provide ongoing training in product knowledge and soft skills to enhance customer interactions and sales effectiveness- Maintain accurate employee data and records- Implement incentive plans to motivate the sales team and achieve performance targets.Reporting and Communication:- Prepare and submit daily reports to management, including Mystery Audit results, daily sales reports, audit findings, store compliance status, grievance reports, and incident reports.- Report any discrepancies, shortages, or damages promptly to the Assistant General Manager (AGM) or General Manager (GM) - Sales.- Handle other operational tasks as assigned, ensuring all duties are completed efficiently and on time.Business Development and External Relations:- Coordinate meetings with architects, interior designers, and other business partners to explore B2B opportunities and maximize revenue beyond retail sales.Qualification:Education: Bachelor's degree in business administration, Retail Management, or a related field.Advanced degrees or certifications in Retail Management are advantageous.Experience: Minimum of 8-12 years in luxury retail management or hospitality, with a proven track record of achieving sales targets and managing high-performing teams.Skills: Strong leadership and decision-making abilities, excellent communication and interpersonal skills, proficiency in retail operations management, and a deep understanding of luxury market trends.Attributes: Strategic thinker with a customer-centric approach, adept at fostering a positive work environment, and capable of driving business growth through effective sales strategies and operational excellence. (ref:updazz.com)

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