Store Manager

Year    Mangalore, KA, IN, India

Job Description

Title: Retail Store Manager

Reports to: Manager Operations / Cluster Manager / Area Manager

Function: Retail Sales & Operation :

NOTE: JOB LOCATION: HUBLI, CHIKKAMAGALUR, MANGALURU, BIJAPUR AND BELLARY

Store Operations and Management:
Maximize efficiency and protect business integrity by applying store SOPs (Standard Operating Procedures) and procedures guided by the Area Manager
Follow SOP for Customer Service, VM, Store Ambience, Hygiene & Cash Collection
Maintain floor standards including replenishment and presentation as well as the general appearance and cleanliness of the store.
Manage the day to day operations of the outlet including, coaching, goal setting, support and development of staff.
Maintain the best retail standards as per the market positioning of the brand
Identify seasonal promos, implement marketing promotions as per guidelines, maximize returns from promotions
Analyze secondary sales and stock in hand on weekly basis and plan for replenishments.
Responsible for Stock & Pilferage maintenance, perpetual inventory and global stock count to control shrinkages and pilferages.
Responsible for conserving and protecting company assets and inventory by regular stock take of assets and merchandise inventory Sales & Revenue Targets:
Achieve volume and revenue goals at the assigned Company Store
Achieve personal sales goals and the goals set for the Sales Team at the Store
Target fixation & forecasting at SKU level.
Drive sales and achieve targets of the store through superior customer service, events and promotions
planning & execution of micro marketing activities at ground level
Coach each store employee to establish realistic sales goals for each month and develop an action plan.
Offer them advice, support, and motivation to help them meet their sales objectives.
Assist store employees in the selling process whenever needed. Enhance the customer shopping experience by participating in the sales process.
Proactively stay connected to the Customer through various means to evolve and build a long lasting relationship
MIS Submission of daily / weekly / monthly reports to the Management
Manage all other matters pertaining to store sales and perform additional tasks as required Customer Service and Operations:
Ensure that Visual Merchandising is of the required quality and all fixtures are in working condition at all times.
Ensure positive customer experience being delivered at the store.
Achieve customer satisfaction through development of a customer service oriented culture in the store.
Strengthen brand identity through focused customer engagement and superior brand experience.
Drive Loyalty Program at the Store to increase repeat business
Respond to and resolve customer complaints in a timely manner.
Handle customer queries and complaints efficiently and courteously Team Management, Recruitment & Training:
Plan and assign goals and tasks to the outlet sales teams.
Train, motivate and guide the outlet sales teams.
Evaluate performance of sales team and provide appropriate feedback.
Conduct recruitment efforts & participate in selection decisions of new employees
New staff induction and development
Identify training needs and define a training calendar for stores staff

Job Type: Full-time

Pay: ?28,000.00 - ?45,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Work Location: In person

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Job Detail

  • Job Id
    JD3406790
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Contract
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Mangalore, KA, IN, India
  • Education
    Not mentioned
  • Experience
    Year