Job Description

Position: Unit Head (SSL)
Grade : P4/ P3Eligibility Parameters:

• Minimum 8 years of supervisory experience in Retail, hospitality, QSRs, FMCG.
• Exposure to P&L.
• Good understanding of current industry.
• Exposure to large format stores/business is preferred.

Education Qualification

• Minimum : Graduation
• Desired : MBA

Position Reports to : Area Controller
Positions reporting into Unit Head : Retail Operations Manager/ Department ManagerRequired Competencies
Analysis & Judgement
Strategic Perspective
Leadership
Customer Focus
Process Orientation.Key Accountabilities/Responsibilities
The most important end-results for which an incumbent would be held responsible at the end of the year.Topline Growth

• Regular review of Business and workout strategies on week basis.
• Focus on Private Brands to boost sales.
• Strategy to increase Market Share.
• Increase Customer entry through incentives during off peak Customer Entry time and Tie-ups for customer crossover.
• Improve Stockturns.
• Strategy for improvement in percentage of First Citizen Silver and Gold sales.
• Organizing and implementing sales programmers and brand strategies.
• Strategies to Improve cash-memo size and quantities.
• Section wise Client allocation as required.
• Customer Retention.
• Align Visual Merchandise to Sales plans to boost sales.

Store Processes & Audit

• Regular stock take of Assets.
• Perpetual Inventory Control system.
• Ensure all assets buying as per plans and approvals.
• Responsible for conserving and protecting assets by managing assets judisiously for higher asset turnover.
• Corporate Governance at the unit level encompassing all legal and statutory requirements.
• Ensure that security system are followed and awareness of security procedures.
• Ensure housekeeping standards are maintained and replenishment followed
• Crisis handling.
• Set monitoring process for target review and sensitise CCA\'s to identify customers seeking help.
• Ensure that laid out policies and procedures are followed.

Maintain and Improve Service Standards

• Development of Customer Service Processes and Facilities.
• Improving Customer Service Index
• Ensure that the departments are kept customer friendly to enable them buy without human intervention
• Ensure that all standard operating procedures and systems are followed
• To ensure that Seconds per items(SPI) is at the minimum.
• To ensure that Client is available as per A, B, C categorisation of the departments
• To ensure that the stipulated quality and time lines are maintained for alterations
• To ensure soliciting customer feedback forms, ensure action on the floors and reply back within stipulated timelines.
• Ensure Product training for all CCA\'s
• Ensure that exchanges are minimum and within norms.

Leading People

• Development and training of unit team

• Motivation and counselling
• Improve productivity through Client Allocation
• Improve Employee Satisfaction Index
• Employee relations
• Fair appraisals process and review
• Work discipline
• Setting KRA\'s for the team and ensure support to achieve it
• Certified trainer for RSS and ACE

Improve Profitability & Resource Management

• Defectives handling: Ensure action on defective pieces from customer/vendors on a weekly basis. Ensure action on shop soiled merchandise periodically
• Loss prevention and shrinkage control
• Ensure high margin merchandise is given priority to sell
• Optimise maintenance costs and negotiate AMC\'s
• Control costs and expense.

Maintain & build PR and Business Relations

• Drive and initiate local schemes and promotions in the store
• Business relations and negotiations for the store
• Media Relations

Strategies sales plans; Budgeting & control

• Ensure documentation and communicating market development and business trends for future planning
• Competition mapping - Monitoring competition to study their products, prices, merchandise, customers and opportunities
• Ensure learning from business, customers and employees are documented and consider them while planning for the coming season.
• Ensuring space returns
• Budgeting
• Preparation, analysis and review of Reports
• Review of expenses and PICS every fort night

Responsible for Store Image

• Organizing and implementing brand building strategies.
• Ensure that standardized systems of stacking and stocking are followed
• Ensure that the guildelines given by VM are followed.

Diverse Lynx