Job Description

B.1 Financial:To achieve the revenue and profit targets for the store.To monitor and control expenses through efficient store operations.To ensure return on capital employed through efficient store management and customer service.To control shrinkage.Implement plans to maximize sales and meet or exceed budget.B.2 Operational:To forecast and plan the SKU mix and volume levels for achieving the store level targets.To ensure achievement of set targets in terms of service standards for customer transactions and operationsTo oversee all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedbackTo implement marketing plans for the store and drive sales promotion initiatives, events for the storeTo ensure that the store is in compliance with all employment and state laws, including wage and hour, human rights and equal employment opportunitiesTo ensure the company policy and procedures are communicated in a timely manner and adhered to accordinglyTo monitor sales figures vis--vis forecast and interpret trends to facilitate planningTo communicate actual store sales to performance budget to all relevant store employees and ensure achievement of targetsTo oversee product shelf life management in line with First in First Out approachTo monitor trade-in products, its inventory management and controlling its logistics and disposal.To optimize age of inventory and ensure stock turns.To oversee the inventory process in the store and ensure damaged and defective goods are processed in a timely, accurate mannerTo maintain a competition radar and communicate timely feedback w.r.t product, price and promotions.Store Managers Role DescriptionResponsible for timely recruitment in line with store targets to ensure proper customer serviceEnsure SKU placement in line with company guidelines and communicate changes to optimize footfall and returns per sq. ft.Supervising AM/PM meetings to review performance on a daily basis.Controlling and ensuring adherence of Beat Plan w.r.t entire team.Constantly innovating methodologies to improve customer footfalls, conversions and ATV (Average Transaction Value).Justification of Planograms based on KPI and Must Haves in the store.Managing SLAs (Internal & External) with organization and vendors.Scheduling of floor manpower to customer ratio to adequately meet the customer interface.Provide timely feedback to HO to steer and maneuver strategies and achieve business goals.Ensure compliance with all policy and procedures and support store loss prevention efforts through meetings and audits.Ensures that the stores maintains outstanding customer care standards by providing a friendly environment that treats each customer as a guest with respect and courtesy while providing them with quick and friendly service.Ensure that the store maintains outstanding customer standards by providing a friendly environment that treats each customer as a guest with respect and courtesy while providing them with quick and friendly service.B.3 People Management:To cultivate, promote and maintain company\'s culture through teamwork, collaboration, development of people and achievement of targets.To ensure staff presentation is in line with company preferred standards.To manage and motivate the store team to increase sales and ensure efficiency.To lead the sales team to provide excellent service through greater product knowledge.To upgrade the talent of the store team can create future leaders.To ensure customer service training is provided to all store employees.To ensure timely review and feedback takes place for all store employees.B.4 Customer:To ensure setting up conducive environment at the store to facilitate purchase decisions and provide customer service.To create seamless customer service orientation among store employees by ensuring timely and efficient customer service.To understand customer needs and fulfill need gaps by suggesting the most optimal solution w.r.t. product, services and customer care in a timely manner.

Expertia AI Technologies