Job Description

storage L1 Technical Engineer


This role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE office. Who We Are:


Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

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HPE Services is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers' outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today's fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what's next for you.

What you'll do:

Must Have

• Storage & SAN fundamentals
• Fiber channel and ISCSI technology
• HP Storage Product - Online & Nearline
• At least one Operating system

Experience Required:

• 2-4 Years hands on experience in Service & Support on Backup/Nearline products, mainly HP enterprise level libraries, Physical Tape Libraries, Virtual libraries, Disk to Disk Backup systems, OS, Backup Software, MSL, ESL, ESL-E, VLS, D2D Gen2, B6200 etc.
• Working through complex problems which may involve Switch, SAN or Library components and require a holistic troubleshooting approach.
• 1-2 years of Field support experience preferred.
• Experience with SAN and Switched SCSI environments, Should have exposure to basic Storage concepts like RAID, SAN, NAS.
• Experience in supporting at least 2 OS in a clustered SAN centric environment.
• Experience on using HPs L&TT Tools for diagnosing, Firmware upgrades, Testing of Tape Libraries, and Library management tools like CV-TL, CV-VLS
• Experience in supporting tape drive technologies including DLT, SDLT, LTO1 to LTO5
• General knowledge of SAN Infrastructure, Blade environment, Virtual Connect, ProLiant Servers, SAN concepts, connectivity of Nearline products & solutions in SAN, Ethernet & Direct attached environment, SAN associated products including Secure Path, Business Copy, Persistent Storage Manager, Virtual Replicator.
• General knowledge of networking concepts and iSCSI protocol.
• Knowledge & understanding of Storage arrays - EVA, MSA, NAS, XP Storage.

Responsibilities

• Provide Remote Storage Hardware & Software support to MC Customers, Field CE's, Escalation Engineers, Reseller/VAR as well as L1 Engineers, Diagnose and solve the Incidents/Issues via phone and email.
• Candidate should perform the Problem resolution, Interface with Onsite Engineers, Account Support Managers, Escalation and Elevation management
• Understanding criticality of issue and business impact by demonstrating mission critical mindset & work to identify the cause of the issue in the shortest/quickest path.
• Provide immediate technical response and expertise in restoration of customer High availability environments.
• Applying systematic problem solving techniques, high quality call documentation, and superior can-do attitude.
• Develop and document clear action plans to resolve issues even where information may be limited.
• Be fully aware of the business impact of ongoing issues and thus keep customers/account team updated of all action plans and developments during the resolution process.
• Delivers timely solutions to customer issues and meets the defined SLAs for response and resolution time and other Performance metrics are met /exceeded.
• Collaboration with other cross functional groups - i.e. L2, L3 , Labs , Call Management, Resource control to ensure timely resolution of issues
• Participate / prepare Post Incident Reviews with ASM/Account Team as required.
• Aptitude towards problem solving and Trouble shooting skills on Tape Libraries, Library Management software, SAN connectivity, backup software etc., including log analysis

What you need to bring:

• B.E/B.Tech or Master's Degree in Technical Discipline
• Experience of 1-3 years
• Possession of professional certification mandatory: A+, Server+
• Possession of professional certification within a technical field e.g: MCSE, CCNA etc. will be preferred
• Provided or led in technical support of an IT environment preferably with experience in supporting servers/networking.
Additional Skills:


Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management, Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity {+ 5 more} What We Can Offer You:

Health & Wellbeing


We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development


We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have -- whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging


We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:


Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.


Job:


Services Job Level:


Intermediate

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.



HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.