Job Description

Introduction
At IBM, work is more than a job - it\'s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you\'ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world\'s most challenging problems? If so, lets talk.

Your Role and Responsibilities
The candidate will produce high-quality documentation that contributes to the overall success of our storage products.

Responsibilities

• This role requires 7-10 years of industry experience in technical writing and content development preferably in systems software technology area. Candidate should have degree in Computer Science and preferably additional diploma/degree in communications.
• Work collaboratively with different internal teams such as developers, engineers, service personnel, qualification experts, and project managers to obtain in-depth understanding of the product and the documentation requirements.
• Develop content for print and online (UI & code) documentation.
• Collaborate with writers, editors, and global teams in all locations at different time zones to ensure adherence to the processes and styles.
• Apply appropriate technical writing, editing, visual design, and tool skills, as required.
• Provide detailed status and progress on a regular basis.

• 7-10 years of experience as a technical writer
• Excellent written and oral English communication skills
• User-level knowledge of tools like Oxygen, GITHUB repositories, methodologies like DITA or any other markup language
• Proficiency with Microsoft Office products and Adobe Acrobat
• Expertise in producing multiple outputs from and coding in DITA/SGML/HTML/XML
• Experience and familiarity with Topic writing styles and approaches
• Proficient editorial competence, with the ability to follow and apply the IBM Style guidelines.
• Ability to handle multiple tasks.
• Strong analytical problem determination/solving skills.
• Excellent collaboration skills to work with a global team of experienced developers and writers.
• Good outlining and topic organization skills for existing and new documents
• Good Subject-Matter Expert (SME) interviewing skills, along with self-research skills
• Familiarity with the Agile development process
• Self-managing, independent, and proactive, requiring minimal supervision.
• Documentation samples. Note: candidates who are not able to furnish samples will not be considered.

• Formal technical writing course
• Experience in creating diagrams and graphics.
• Experience using GitHub Enterprise/GitHub Desktop for the document repository of source files.
• Knowledge and experience in DITA, structured writing, topic-based authoring, content tagging, and content reuse
• Understanding of IBM Digital Content Services (DCS), and using IBM Doc Manager and Workflow Manager (WFM) for content publishing
• Familiarity with the IBM Style Guide
• Familiarity with the latest storage technologies, implementations, and products

IBM