Job Description

Introduction
As a Service Delivery Specialist, you are the face of IBM for our customers. Your clients\' success depends on your ability to understand their needs and respond to requests for new services. This role is an integral part of both account planning and delivering support strategies, working to proactively monitor problems, change processes, and handle issues to ensure our customers success.Your Role and Responsibilities
Summary: The Storage Team Lead will oversee the day-to-day operations of the storage team, focusing on IBM storage solutions. This role requires an expert-level understanding of IBM storage technologies, excellent leadership skills, and the ability to manage complex storage environments. The ideal candidate will be responsible for ensuring the reliability, availability, and performance of storage systems while leading and mentoring a team of storage engineers.Key Responsibilities:

• Lead, mentor, and manage a team of storage engineers, providing guidance, support, and career development opportunities.
• Conduct regular team meetings, performance reviews, and provide constructive feedback.
• Foster a collaborative and high-performance team culture.
• Oversee the installation, configuration, and maintenance of IBM storage systems including IBM Storwize, IBM FlashSystem, IBM SAN Volume Controller (SVC), and IBM Spectrum Storage Suite.
• Ensure optimal performance, reliability, and scalability of storage solutions to meet business requirements.
• Manage storage provisioning, replication, backup, and recovery processes to ensure data availability and integrity.
• Any of one backup software management and preferred TSM
• Troubleshoot and resolve complex storage issues, performing root cause analysis and implementing preventive measures.
• Develop and implement storage architecture and design standards, ensuring alignment with industry best practices.
• Ensure storage solutions comply with industry standards, regulatory requirements, and internal policies.
• Implement security measures to protect data integrity, confidentiality, and availability.
• Conduct regular audits and assessments to identify and mitigate security vulnerabilities.
• Negotiate contracts, manage SLAs, and ensure cost-effective procurement of storage solutions.
• Maintain comprehensive documentation of storage configurations, processes, and procedures.
• Generate and analyse storage performance reports, identifying trends and areas for improvement.
• Provide regular updates to management on storage health, capacity, and utilization.
• This role may require occasional on-call support and availability during non-business hours.
• Ability to work in a fast-paced and dynamic environment
• Ready to work in 24*7 environment & flexible to work from client location.
• Occasional travel may be required for training and conferences

• Bachelor\'s degree in Computer Science, Information Technology, or related field.
• 4+ years of experience in storage management with a focus on IBM storage solutions.
• Proven experience in leading and managing a team of IT professionals.
• Expert knowledge of IBM storage technologies such as IBM Storwize, IBM FlashSystem, IBM SAN Volume Controller (SVC), and IBM Spectrum Storage Suite.
• Strong understanding of storage networking, SAN, NAS, RAID configurations, and related protocols (iSCSI, FC, FCoE).
• Proficiency in scripting and automation tools (e.g., PowerShell, Python, Ansible) to automate storage management tasks.
• Excellent troubleshooting and problem-solving skills.
• Project management experience with a track record of successful project delivery.
• Strong communication and interpersonal skills, with the ability to effectively communicate complex technical concepts to non-technical stakeholders.

• Relevant IBM certifications (e.g., IBM Certified Specialist, IBM Storage Technical V1/V2) are highly desirable.
• ITIL Foundation certification is a plus.
• PMP or other project management certifications are advantageous.

IBM