Job Description

Introduction

As a Service Delivery Specialist, you are the face of IBM for our customers. Your clients' success depends on your ability to understand their needs and respond to requests for new services. This role is an integral part of both account planning and delivering support strategies, working to proactively monitor problems, change processes, and handle issues to ensure our customers success.



Your Role and Responsibilities

As an IBM Storage Administrator L2, he/she will assume a leadership role in the administration, optimization, and support of IBM storage systems within the organization. This advanced-level position requires a comprehensive understanding of IBM storage principles, technologies, and best practices, as well as the ability to lead cross-functional teams in ensuring the availability, performance, and security of storage infrastructure. You will need to visit the domestic client's offices / data centres on a daily basis or on an as-needed basis as part of this role.• Responsibilities:
• Storage Infrastructure Leadership: Lead the design, implementation, and maintenance of IBM storage systems, including SAN, NAS, and tape libraries, ensuring scalability, reliability, and performance.
• Storage Optimization: Develop and implement strategies to optimize storage infrastructure, including storage pools, volumes, and data migration processes, to maximize efficiency and cost-effectiveness.
• Performance Management: Monitor storage system performance metrics and analyze trends to identify optimization opportunities and ensure optimal performance for business-critical applications and workloads.
• Data Protection and Disaster Recovery: Lead the design and implementation of data protection measures, including backup, replication, and disaster recovery solutions, to ensure data integrity and availability in the event of system failures or disasters.
• Storage Security: Develop and implement security measures to protect storage systems from unauthorized access and ensure compliance with security policies and regulatory requirements.
• Troubleshooting and Issue Resolution Leadership: Serve as a subject matter expert in troubleshooting storage-related issues, providing guidance and leadership to resolve complex problems and minimize downtime.
• Documentation and Reporting: Develop and maintain comprehensive documentation for storage systems and processes, including configuration guides, standard operating procedures, and incident reports.
• Collaboration and Training: Collaborate with cross-functional teams, including system administrators, network engineers, and application developers, to support storage infrastructure requirements and initiatives. Provide training and mentorship to junior storage administrators as needed.
• Ready to work on 24/7 shifts to support client requirement.



Required Technical and Professional Expertise

3+ years of experience in IBM storage administration or related roles, with demonstrated leadership in administering and optimizing IBM storage systems. Expertise in IBM storage technologies, including SAN, NAS, and tape libraries, with proficiency in storage provisioning, performance management, and data protection. Strong analytical, problem-solving, and communication skills, with the ability to lead cross-functional teams and collaborate effectively with stakeholders at all levels. Certification in IBM storage technologies (e.g., IBM Certified Specialist - Storage Administrator) preferred.

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Preferred Technical and Professional Expertise

• You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
• Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
• Intuitive individual with an ability to manage change and proven time management
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
• Up-to-date technical knowledge by attending educational workshops, reviewing publications



About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.


Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.


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About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.



Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.




At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.



Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.



For additional information about location requirements, please discuss with the recruiter following submission of your application.



Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.