Job Description

A Lounge Executive is responsible for ensuring that guests have an exceptional experience in the lounge area, providing high-quality service, and maintaining a welcoming atmosphere.

Key Responsibilities:

Guest Experience Management:

• Greet and welcome guests in a warm and friendly manner.
• Ensure guests are comfortably seated and attend to their needs promptly.
• Handle guest inquiries, requests, and complaints, resolving any issues to ensure guest satisfaction.

Service Excellence:

• Oversee the daily operations of the lounge, including seating arrangements, cleanliness, and overall ambiance.
• Ensure high-quality service is provided to all guests, including serving food and beverages promptly.
• Maintain up-to-date knowledge of menu offerings and make appropriate suggestions to guests.

Operations & Coordination:

• Coordinate with the kitchen and bar staff to ensure timely and accurate delivery of orders.
• Manage reservations and walk-in guest seating, ensuring optimal use of lounge space.
• Assist in planning and organizing special events or promotions in the lounge.

Team Collaboration:

• Work closely with the Lounge Manager and other team members to ensure smooth operations.
• Train and mentor junior staff in customer service, food and beverage handling, and overall hospitality standards.

Inventory and Stock Management:

• Monitor stock levels of food, beverages, and other supplies, ensuring timely reordering.
• Assist in maintaining inventory records and reporting any discrepancies to the management.

Health & Safety Compliance:

• Ensure the lounge complies with health, hygiene, and safety standards at all times.
• Implement proper sanitation and cleanliness procedures to maintain a clean and safe environment for guests and staff.

Reporting:

• Prepare daily reports on lounge performance, including guest feedback, operational issues, and sales figures.
• Provide suggestions for improvement in operations and guest services based on feedback and observations.

Skills & Qualifications:

• Education: High school diploma or equivalent (degree in hospitality management is a plus).
• Experience: 2-3 years of experience in a similar role in the hospitality industry.
• Skills: Strong customer service skills, excellent communication and interpersonal skills, ability to handle pressure, and multitasking.
• Technical Skills: Proficient in the use of reservation and point-of-sale (POS) systems.
• Personality: Friendly, approachable, well-groomed, and customer-focused.
• Physical Requirement: Ability to stand for extended periods and work flexible hours, including evenings and weekends.

Job Types: Full-time, Permanent

Experience:

• total work: 2 years (Preferred)

Job Types: Full-time, Permanent

Pay: ?14,086.00 - ?26,302.10 per month

Benefits:

• Health insurance

Schedule:

• Fixed shift

Experience:

• total work: 1 year (Preferred)

Work Location: In person