Job Description

Full job description

As a steward you are responsible to promote and ensure guest satisfaction, maintain a safe and sanitary work environment and ensure only the highest quality products are being served.

Establishes rapport with guests to build guest loyalty and gather constructive feedback to ensure satisfaction of every individual guest. Also to handle daily team member relations, and encourage problem solving by team members through proper training and empowerment.

Steward Duties and Responsibilities:

Always greet and welcome guests promptly in a warm and friendly manner. Always thank and give fond farewell to guests conveying anticipation for their next visit. Assist guest with table reservation. Assist guest while seating. Ensure guest are serviced within specified time. Has a good knowledge of menu and presentation standards. Speak with guests and staff using clear and professional language Able to anticipate any unexpected guest need and reacts promptly and tactfully. Serve food courses and beverages to guests. Record transaction/ orders in Point of Sales systems at the time of order. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Check with guests to ensure satisfaction with each food course and beverages. Responsible for clearing, collecting and returning food and beverage items to proper area. Present accurate final bill to guest and process payment. Ensures that the restaurant is always kept clean and organized, both at the front as well as the back of house areas. Work with fellow staffs and manager to ensure that the restaurant achieves its full potential. Completes the daily responsibilities that are set for each individual shift.

HOSTESS

Education:

Diploma or degree in Hotel Management or related field. Familiar with Point-of-sale systems, MS office, Property management systems etc.

Experience:

2 - 3 years of work experience in Food & Beverage section.

Job Types: Full-time, Permanent

Pay: ?12,000.00 - ?16,000.00 per month

Benefits:

Cell phone reimbursement Commuter assistance Health insurance Internet reimbursement Provident Fund
Schedule:

Day shift
Work Location: In person