State Street Global Advisors Revenue Management Associate 2

Year Bengaluru, Karnataka, India

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Job Responsibilities:

Process

To quickly understand / self-learn end-to-end Revenue Management Cycle (client account setup, account maintenance, monthly accrual, true-up, client invoicing, account receivable, etc.) of the company. Able to assume responsibilities for all activities and tasks within the group.
To handle the billing functions independently with minimum supervision; to work on critical billing tasks/special project with strict deadlines & quality check the invoices with 100% accuracy
To take initiatives on process improvement; identify opportunities for improving the efficiency of the process, ability to analyze process for re-engineering opportunities
Ensure that all work items are completed as per the agreed SLA. Plan and coordinate non-standard activities. Assist in the oversight of written procedures.
Handling Client Inquiries and ensure timely response & getting the invoices right the first time
Prepare the weekly / monthly/ quarterly MIS reports
Escalate all issues properly, in time, to the appropriate level, to avoid any adverse impact on the business
Ensure that the gaps in the process are highlighted and that there are adequate controls in place to fill the gaps

People

Provide manager with feedback and suggest improvements on performance of team
Identify the training requirements of the team members and work with the Training Team on providing the required trainings
Collaborate with the team / manager / stakeholders both onshore and offshore

Client Relations

Establish good relationships with Client Onboarding team, Client Service Officer\xe2\x80\x99s team, Relationship Manager\xe2\x80\x99s team with whom the team will need to interact on a regular basis.
Act as a liaison between internal and external clients
Monitor the exceptions and ensure that they are resolved in a timely manner

Key Skills Required:

Knowledge

Experience & Education

Inter-personal skills

Good written and verbal communication
Team Work and Collaboration
Client Focus and Business delivery
Ability to prioritize multiple responsibilities to meet internal and industry deadlines
Stake holder management

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