Job Description

Job Title: State Head Collections
Experience : 5 + years
Location: Jaipur and Kolkata (WFH)Interested candidates can share their resume on 9372473986 (WhatsApp) or can call.Job Purpose: We are seeking a dynamic and experienced Regional Head Collections to oversee and direct
field collection operations for a large geographic region, managing multiple Area Managers, Team Leaders,
and Field Agents. This senior leadership role focuses on implementing state strategies to optimize debt
recovery, streamline operations, and ensure compliance with legal and company policies.Key Responsibilties:
1. Implementing Strategy:
o Implement strategic plans for the region to meet collection goals and optimize
performance.
o Collaborate with senior management to align state operations with the company's
overall business objectives.
o Regularly assess market trends, debtor behavior, and state economic conditions to
adjust strategies.2. Leadership of Area Managers:
o Lead, mentor, and manage a team of Area Managers responsible for overseeing their
respective teams of Team Leaders and Field Agents.
o Set clear goals, KPIs, and performance expectations for Area Managers and monitor
progress.
o Conduct regular performance reviews with Area Managers and provide coaching and
guidance to improve their leadership capabilities.3. Performance Management:
o Oversee and track the performance of all teams within the region to ensure collection
targets are met.
o Review performance data from Area Managers and Team Leaders, identifying trends,
areas for improvement, and successes.
o Address underperforming areas by implementing corrective measures, reallocating
resources, or adjusting strategies.4. Operational Oversight:
o Ensure efficient and cost-effective field operations, including travel, logistics, and
resource management for all teams in the region.o Monitor operational budgets, ensuring adherence to financial plans and optimizing costs
without compromising performance.
o Standardize processes across the region to maintain consistency in field operations and
collection methods.5. Escalation Management:
o Handle high-priority cases or issues escalated by Area Managers, Team Leaders, or Field
Agents.
o Resolve disputes or negotiations involving large debts, sensitive clients, or legal
concerns.
o Collaborate with legal and compliance teams to handle cases that may require legal
action.6. Data Analysis and Reporting:
o Analyze data from across the region to identify key performance indicators, trends, and
opportunities for improvement.
o Provide detailed reports to senior management on state performance, challenges, and
financial outcomes.
o Use data-driven insights to refine collection strategies and optimize resource allocation.
7. Compliance and Risk Management:
o Ensure that all collection activities in the region comply with company policies, local
regulations, and legal standards.
o Conduct regular audits of field operations to verify compliance and mitigate risks.
o Implement and enforce risk management protocols to safeguard the company's interests
and reputation.
8. Training and Development:
o Work with HR and training departments to develop and deliver training programs for
Area Managers, Team Leaders, and Field Agents.
o Ensure that all staff are up-to-date on debt collection laws, ethical practices, and the
latest tools/technologies.
o Promote a culture of continuous improvement and professional development within the
region.9. Client and Stakeholder Management:
o Build and maintain strong relationships with key clients, partners, and stakeholders in
the region.
o Act as the senior point of contact for clients or customers with issues related to
collections, ensuring their concerns are addressed effectively.
o Collaborate with other departments (finance, legal, customer service) to resolve issues
or implement company-wide initiatives.10. Growth and Expansion:
o Identify new opportunities to expand field operations or improve collection rates within
the region.
o Develop plans for expanding into new markets or regions as part of the company's
growth strategy.o Recommend resource allocation changes, technology investments, or team expansions
to improve overall state performance.Skills Required:
1. Leadership and Management Skills:
o Exceptional leadership skills with the ability to manage and mentor a large and diverse
team of Area Managers and Team Leaders.
o Experience in conducting performance reviews, providing feedback, and implementing
development plans.
o Strong decision-making skills, particularly in high-pressure situations.
2. Strategic Thinking and Problem-Solving:
o Strong ability to think strategically, set long-term goals, and implement effective plans
to achieve them.
o Excellent problem-solving skills to address operational inefficiencies, underperformance,
or client issues.
o Analytical mindset with the ability to make data-driven decisions.
3. Communication and Negotiation:
o Excellent written and verbal communication skills, capable of engaging with senior
management, clients, and field staff.
o High-level negotiation skills for resolving disputes, handling escalated cases, and
closing significant debts.4. Technical Skills:
o Proficiency in data analytics, financial reporting tools, and CRM/collections software.
o Ability to manage mobile technologies and systems used for field operations.
o Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) for reporting and analysis.5. Compliance and Legal Knowledge:
o Strong understanding of debt collection laws, compliance regulations, and industry
standards.
o Familiarity with risk management practices and legal proceedings related to debt
recovery.

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