Job Description

Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500xc2xae. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.The Advanced Technology Group (ATG) at ServiceNow is a customer-focused innovation group building intelligent software and smart user experiences using existing and latest advanced technologies to enable end-to-end, industry-leading work experiences for customers. We are a group of researchers, applied scientists, engineers, and product managers with a dual mission. We build and evolve the AI platform, and partner with teams to build products and end-to-end AI-powered work experiences. In equal measure, we lay the foundations, research, experiment, and de-risk AI technologies that unlock new work experiences in the future.What you get to do in this role:

• Take ownership of end-to-end quality deliverables for ML/AI products.
• Coordinate with the cross functional teams and different roles.
• Act as the voice of quality, collaborating with Product and Development teams to define the test strategy while establishing and adhering to quality milestones.
• Providing technical guidance and mentoring to other team members.
• Optimise the test execution process.
• Maintain existing automation test frameworks.
• Collect and report quality metrics from test execution.
• Work with developers to design specific testing strategies for features being developed and automate them.
• Create comprehensive test plans; execute and automate them
• Support engineering organizations in troubleshooting or addressing issues with applications and dev/test environments.

QualificationsTo be successful in this role, you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 10+ years professional experience in quality assurance.
• Hands-on experience with testing machine learning systems, including:

• Integration testing for end-to-end data workflows.
• Validation testing of model predictions.
• Knowledge of synthetic data generation techniques and associated testing strategies.
• Expertise in automation frameworks such as Selenium, Appium, or custom-built solutions for ML workflows.
• Experience leading quality efforts within a scrum team of 5+ QE engineers
• Ability to diagnose issues, come up with a strategy for relief, permanent fix and RCA and implement it.
• Ability to implement best practices and coding standards on role specific requirements (e.g. programming languages and tools, network design, functional design, algorithms, patterns, design and development, etc.)
• Fluency in a programming language / scripting. Ex: Java. Experience with Eclipse, Jenkin, Maven, and Git
• Experience with different testing techniques (e.g. performance, unit, integration, automated), their strengths and weakness, and ability to use them to best effect.
• Expert working knowledge and ability to use tools (such as IDE, debugger, build tools, source control, ServiceNow instances, profilers, system administration/Unix tools) to assist with daily tasks
• Experience driving cross-team technical discussions with an understanding of SDLC concepts

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!Additional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. .Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.From Fortune. xc2xa92024 Fortune Media IP Limited. All rights reserved. Used under license.

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