Job Description

Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries - customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise. At Uniphore, we believe companies that best understand and act on those conversations will win. We have built the most comprehensive and powerful conversational automation platform that combines conversational AI, workflow automation, and RPA (Robotic Process Automation) with a business user-friendly-UX(User Experience)in a single integrated platform to transform and democratize customer experiences across industries. Uniphore, an early leader in Conversational Service Automation (CSA), is looking for a driven, creative Senior Product Designer. Since we are in the process of refreshing the UI/UX of our product sets, the Senior Product Designer will be responsible for delivering all visual designs that drive how our customers interact with our product across sales, service, and marketing. It\'s important to be able to understand our business requirements and any technical limitations, as well as be expected to design the overall functionality of the products to ensure a great user experience. Responsibilities: Lead the UX design process to deliver excellent solutions that fit business and product goals, provide customer value, and inspires the team. Advocate design solutions, highlighting inputs that influenced the decisions including usage data and research findings. Mentor / direct design team members and lead the design workstream for multiple projects. Communicates the user experience through user flows, wireframes, mockups, and prototypes that lead to intuitive user experiences. Leads the UX research, design, and testing for new experiences and improvements of existing experiences. Confidently present design concepts, clearly articulate ideas, and facilitate brainstorming sessions with leaders, developers, and stakeholders. Collaborate with a variety of other stakeholders including Product Managers, Engineering and Development, and QA to inform and iterate your prototypes, also to determine and refine features and priorities as needed. Thrive in a collaborative, fast-paced, agile environment. Ask smart questions, take risks, and champion new ideas. Requirements: 6-8 years of experience in UI/UX design, concept development, building and shipping products (web, mobile apps, responsive designs), building and maintaining design systems, gained from working in an agency, startup, tech company or large organization. 1+ years of experience in design leadership experience and leading product / design teams. Ability to autonomously drive the design and implementation of complex data in cloud SaaS for enterprise level users. A strong sense of ownership and excellent communication skills, with a passion for great execution. Usability and product testing Expert-level experience using various prototyping and design software (Figma, Miro, Figjam, Balsamiq). A great portfolio of work showing evidence of advanced skills in user-centered design thinking and problem solving. Ability to communicate abstract ideas to a wide variety of key stakeholders. Be open to receiving feedback and constructive criticism. Should be willing to come to office atleast 2 - 3 days in a week. Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore delivers business value using Conversational Automation, please visit All applicants - to review our privacy notice, please Information regardingrecruitingand phishingscams: Employment offers will always be made by a Uniphore hiring manager or Talent Acquisition team member with a @uniphore.comemail address only. We will never text you about an employment opportunity, interviews or employment offers, and we do not make job offers after only one interview. Additionally, we will never ask you to provide funds for onboarding, supplies or anything else, nor we will ask you to submit your personal information (date of birth, passport details, banking information, social security number, etc.) as part of the interview process. If you are receiving an employment inquiry or employment offer from a nonemail address, please assume it is spam. If you believe you have been a victim of a phishing or false employmentscam, you may want to report this incidents to the, orvisit theto learn how to report such scam.

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