Job Description

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.


With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies(TM).


Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.


Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

What you get to do in this role:

• Work on complex projects and requests where analysis of situations or data requires an in-depth evaluation of variable factors
• Cultivate a compelling and clear data story to present findings to executive audiences that recommend data driven actions and adjustments
• Drive reporting requirements to determine how, when and most importantly, what we should be reporting on.
• Identify and manage external dependencies and logistics; identify and mitigate risks throughout the schedule, escalating early where necessary.
• Host and facilitate regular meetings to drive outcomes and deliver crisp status updates to all stakeholders.
• Apply technical knowledge to determine solutions and solve complex problems across departments.
• Play a critical role in coordinating cross-functional efforts between support, development and quality engineering, with an emphasis on improving the customer experience and support experience.
• Initiate and/or participate in strategic initiatives that impact the tactical approach to product operations as well as influencing policies, workflows and performance standard
• Exercise key skills such as cross-team collaboration, conflict resolution, as well as asking and answering questions with precision.
• Engage in technical requirements discussions, including problem solving and developing recommendations, with stakeholders internally to ensure business outcomes are met.

Qualifications To be successful in this role you have:

• Minimum of 10 years of industry experience, including 5+ years of data analysis.
• Experience and comfort with analytics and predictive modeling, strong ability to synthesize clear conclusions from multiple, disparate data inputs.
• Ability to do deep analysis on data to find the important information in a wide variety of KPI's or metrics and correlate between findings.
• Creates presentations with full comprehensive understanding of the problem statement, root cause, business and customer impact with clear metrics and clear action items for owners.
• Excellent communication skills - ability to communicate, document, and present complex technical issues in concise and efficient manner for executives and non-technical audiences.
• Ability to conceptualize and participate in the creation of new methods, systems, and functionality.
• Knows how KPI's are measured and the targets tied to them and knows when the right data is useful for stakeholders even when they may not.
• Deep understanding of relational data and the ability to apply that knowledge to the analysis and reporting of that data.
• Have a product understanding that allows for flexibility of analysis.
• Experience within a Scrum cadence, related Scrum experience - change management or Agile certifications a plus.
• Proven project/program management experience involving many cross functional teams across the organization (GTM program management experience is a strong plus).
• Comfortable challenging the status quo - must possess effective listening skills and comfortable asking powerful questions.
• Strong growth mindset, always looking for ways to improve.
• Ability to make decisions independently.
• Ability to work independently and in a team environment.


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Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.


At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.


If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.


For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.


Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.





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