Job Description

:Description:\xc3\x98 To proactively manage and monitor network performance on customers network round the clock(7x24) to meet customers\' Service Level expectations.\xc3\x98 Technical support and troubleshoot network platform issues including alarm and KPI monitoring (proactive and reactive)\xc3\x98 Investigation/diagnose network issues, triage and communicate event status and coordinate root cause analysis; mitigate/remediate complex technology fault conditions that span multiple production platforms and environments.\xc3\x98 Proactively monitor and maintain system configurations to achieve designed performance and reliability levels using key performance indicators (KPIs).\xc3\x98 Conduct root cause analysis on network fault\xc3\x98 To effectively manage ISP\xe2\x80\x99s and equipment vendors\xc3\x98 To articulate well with customer\'s technical and management staff on network issues (ex. Fault reporting, Status updating and Handling escalation)\xc3\x98 Acting as single point of contact (SPOC) to AT&T customer for problem reporting\xc3\x98 Taking care of incoming calls from AT&T customers, ISPs, and counterparts of other AT&T Centers\xc3\x98 Performing problem isolation and resolution, including verifying AT&T services, working with ISPs for circuit related issue and carrying out internal & external escalation\xc3\x98 Scheduling testing tasks with ISPs, customer site personnel and other AT&T support centers.\xc3\x98 Facilitating direct communication among customer, AT&T and suppliers by establishing conference meeting
updating AT&T problem ticketing systems and other operation related tools\xc3\x98 Requesting and Interfacing with AT&T Tiered supports and Service Management to address customer issues.Required Skills, etc.:\xc3\x98 Diploma in Information Technology/ Computer Engineering/Telecommunications or Equivalent
Minimum 4 & maximum 6 years related experience in telecommunications industry and General knowledge in WAN.\xc3\x98 CCNA Certified required and preferred CCNA Routing and Switching certifications.\xc3\x98 No less than 4-6 years of working experience, preferably on customer services interfacing with clients. The daily operation is mainly on phone and computer systems.\xc3\x98 Able to attend shift work as per the roster developed by supervisor.
CCNA certification is highly desirable, CCNP is Preferred other certification are optional.\xc3\x98 Extensive hands-on experience in managing WAN networks and Cisco routers & switches Strong technical knowledge in WAN/LAN networking.\xc3\x98 Troubleshooting WiFi issues, Cisco Meraki, Aruba\xc3\x98 Good technical knowledge of telecommunication products and services\xc3\x98 Good understanding of network & transport protocols/technologies such as TCP/IP,SNMP, METRO-E, GIG-E, SINGLE/MULTI MODE FIBER CABLE TERMIINATION & MANAGEMENT, E1, DS3, etc.\xc3\x98 Independent, self-driven and highly customer focused.\xc3\x98 Good Interpersonal skill and able to work well in big team.\xc3\x98 Excellent command of spoken and written English.\xc3\x98 Excellent knowledge of WAN, LAN, IT infrastructure, and hosting to manage the IT operations
Good knowledge on various Router, Switches. Load Balancers, Firewalls, Wireless technology, Access Points, WAN Circuits, SD WAN, Call manager, gateway etc\xc3\x98 Strong understanding of IP networks, Routing protocols, Redundancy protocols is required, ( BGP, EGIRP, OSPF)\xc3\x98 Strong understanding of reduce protocols like HSRP, VRRP and GLBP\xc3\x98 Strong understanding of Internet and Internet routing troubleshootingWeekly Hours: 40Time Type: RegularLocation: Bangalore, Karnataka, IndiaIt is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

AT&T