Job Description

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can\'t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500\xc2\xae, and we\'re proud to be one of FORTUNE 100 Best Companies to Work For\xc2\xae and World\'s Most Admired Companies\xe2\x84\xa2.

Learn more on and about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.



The Advanced Technology Group at ServiceNow specializes in solving fundamental business problems using Machine Learning. This group has platform engineers, machine learning engineers and research engineers, working together under a single engineering leader to take solutions from proof of concept to production.

Applied research scientists/engineers are expected to find innovative and cost-effective solutions to key problems, deliver high quality code, and work with product managers/machine learning engineers/performance, quality engineers to take the product to market.

Qualifications

To be successful in this role you have:

• 10-13+ years of relevant experience
• Solid software development skills in Python/C++/Java
• Experience in training transformer-based language models and their variants (T5, BART, BERT etc)
• Knowledge of transformer architecture and the impacts of modifying the same
• Experience in using GPUs to train deep learning models
• Good knowledge of solving industrial problems using deep learning models with NLP-related use-cases
• Strong understanding & Hands-on at model compression via parameter quantisation, distillation, teacher-student training techniques
• Strong understanding of large language models(LLM), and prompting approaches
• Strong understanding & Hands-on at AI quality evaluation metrics
• Experience in reading papers and implementing algorithms described in papers
• An advanced degree in computer science (MS/PhD) with a major in Natural Language Processing

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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