Job Description

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can\'t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500\xc2\xae, and we\'re proud to be one of FORTUNE 100 Best Companies to Work For\xc2\xae and World\'s Most Admired Companies\xe2\x84\xa2.

Learn more on and about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.





The Advanced Technology Group (ATG) at ServiceNow is a customer-focused innovation group building intelligent software and smart user experiences using existing and latest advanced technologies to enable end-to-end, industry-leading work experiences for customers. We are a group of researchers, applied scientists, engineers, and product managers with a dual mission. We build and evolve the AI platform, and partner with teams to build products and end-to-end AI-powered work experiences. In equal measure, we lay the foundations, experiment, and de-risk AI technologies that unlock new work experiences in the future.

Come join the Applied Research Science Team within Advanced Technologies. You will have a leadership role within ATG, exploring data across product categories, developing new models, and driving the development of new software services that help our customers leverage AI in innovative ways, all within the ServiceNow Platform.

What you get to do in this role:

• Bring intelligence to customer workflows by leveraging their individual data -

• Structured data (workflow state evolution, database tables)
• Unstructured data (utterances, descriptions, documents, \xe2\x80\xa6)
• Adapting to their unique and complex workflows
• At Scale: 7000+ customers with a wide range of data volumes
• Co-pilot the expansion of machine learning into new products with our product management, internal operations teams and development teams
• Collaborate day-to-day with an energetic team of like-minded data scientists, developers, product managers and quality engineers.
• Master new functional areas and take ownership of customer-critical features
• Mentor and help grow the data science team

Qualifications

In order to be successful in this role, we need someone who has

• 4+ years\' experience (w/M.S., 2+ w/Ph.D.) in a commercial setting:

• Demonstrated ability to develop and deploy AI solutions
• Proven track record solving industrial problems with data
• Experience evaluating and developing new machine learning algorithms
• Providing technical leadership to applied research teams
• Strong background in AI/ML (including deep learning)
• Excellent collaboration and communication skills
• Ability to explain models in simple terms to a broader audience
• Strong proficiency with Python scientific stack (numpy, PyTorch, TensorFlow, \xe2\x80\xa6)
• Solid software development and computer science skills
• Experience with transformer-based / GenAI NLP technologies desired
• Strong educational background in a quantitative discipline (Ph.D. preferred)

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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