Sr.support Executive
Job Description
Company Overview
Akshar School Solutions Private Limited is a leading provider of branded school supplies, including uniforms and accessories, at affordable prices. We aim to be a one-stop-shop for all school needs, offering a wide range of products. Our mission is to provide the best-in-class, simple, easy-to-use, and intuitive learning and management solutions for schools.
Job Overview
We are seeking a highly motivated and customer-oriented Sr. Support Executive to join our team at Akshar School Solutions Private Limited. As a Sr. Support Executive, you will be responsible for providing exceptional support to our clients and resolving their issues in a timely and efficient manner. This is a full-time position based in Hyderabad, Telangana, India.
Qualifications and Skills
- Bachelor\'s degree in a relevant field
- Proven experience as a support executive or similar customer-facing role
- Junior level support experience (1 to 3 years)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to multitask and prioritize workload
- Attention to detail and accuracy
- Proficiency in using support software and tools
- Patience and empathy in dealing with clients
- Ability to work in a fast-paced and dynamic environment
*Provide troubleshooting assistance for customer orders, account statuses and relevant problems
*Provide data and guides to help the sales team
*Develop and monitor performance indicators
*Manage sales tracking tools and report on important information
Keep record of sales trends
*Liaise with account managers to develop specific sales strategies
*Stay up-to-date with new product and feature launches and ensure sales team is on board
*Review pending orders and specific customers requests to ensure excellent customer service and customer experience
*Suggest sales process improvements
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Job Detail
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Job IdJD3208261
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Rs.20000 per month
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Employment StatusPermanent
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Job LocationHyderabad, Telangana, India
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EducationNot mentioned
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ExperienceYear