Sr.executive Customer Relations Representative

Year    MH, IN, India

Job Description

Key Responsibilities:

• WhatsApp Support:
• Assist customers with queries, product information, and order placements.
• Maintain a friendly and professional tone.
• Resolve issues promptly.
• After-Sales Support:
• Handle escalated issues (returns, exchanges, repairs).
• Coordinate with internal teams for swift resolutions.
• Follow up to ensure customer satisfaction.
• General Duties:
• Keep accurate records of interactions.
• Stay updated on product knowledge and policies.
• Provide feedback on common issues and improvements.

Requirements:

• Experience in customer service, preferably in retail or jewellery.
• Strong communication skills.
• Proficiency with WhatsApp for business.
• Calm under pressure and detail-oriented.
• Positive, customer-focused attitude.

What We Offer:

• Competitive salary and benefits.
• Career growth opportunities.
• Supportive work environment.
• Hybrid work environment
• 8 hours shift monday to friday 10 to 6 p.m,

How to Apply:

Send your resume to pranali.rana@isharya.com

Job Types: Full-time, Permanent

Pay: ?30,000.00 - ?40,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Leave encashment
• Life insurance
• Provident Fund
• Work from home

Schedule:

• Day shift
• Monday to Friday

Experience:

• total work: 3 years (Required)

Language:

• English (Required)

Work Location: In person

Speak with the employer
+91 7977161307

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Job Detail

  • Job Id
    JD3406852
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Contract
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    MH, IN, India
  • Education
    Not mentioned
  • Experience
    Year