Sr.executive Customer Relations Representative
Job Description
Key Responsibilities:
• WhatsApp Support:
• Assist customers with queries, product information, and order placements.
• Maintain a friendly and professional tone.
• Resolve issues promptly.
• After-Sales Support:
• Handle escalated issues (returns, exchanges, repairs).
• Coordinate with internal teams for swift resolutions.
• Follow up to ensure customer satisfaction.
• General Duties:
• Keep accurate records of interactions.
• Stay updated on product knowledge and policies.
• Provide feedback on common issues and improvements.
Requirements:
• Experience in customer service, preferably in retail or jewellery.
• Strong communication skills.
• Proficiency with WhatsApp for business.
• Calm under pressure and detail-oriented.
• Positive, customer-focused attitude.
What We Offer:
• Competitive salary and benefits.
• Career growth opportunities.
• Supportive work environment.
• Hybrid work environment
• 8 hours shift monday to friday 10 to 6 p.m,
How to Apply:
Send your resume to pranali.rana@isharya.com
Job Types: Full-time, Permanent
Pay: ?30,000.00 - ?40,000.00 per month
Benefits:
• Flexible schedule
• Health insurance
• Leave encashment
• Life insurance
• Provident Fund
• Work from home
Schedule:
• Day shift
• Monday to Friday
Experience:
• total work: 3 years (Required)
Language:
• English (Required)
Work Location: In person
Speak with the employer
+91 7977161307
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Job Detail
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Job IdJD3406852
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMH, IN, India
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EducationNot mentioned
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ExperienceYear