Job Description

Roles and Responsibility
Skills & Attributes \xe2\x80\x93

• 7+ Years of experience with having Techno Functional Skills .
• Key Responsibilities on Managing Daily BAU on
• Incident Management - SLA/Ageing.
• Problem Management - Bug Fix document preparation.
• Change Management - Standard / Maintenance Normal Changes.
• Escalation Management.

Must have

• Worked extensively in an application support environment for around 7 years, preferably hands-on with exposure in handling L1, L2 and L3 support, Application Deployment and Developing Enhancements
• Strong knowledge and work experience on XML, Oracle, SQL, IS, Linux/Unix/Windows Operating systems administration and MQ technologies
• Possess good technical knowledge in implementing, troubleshooting, performance tuning of SQL Queries / Linux platform
• Manages and appropriately escalates: delivery impediments, risks, issues, and changes associated to the product development initiatives
• Hands on/ Strong Knowledge in Unix scripting knowledge is an added advantage
• Trouble shooting \xe2\x80\x93 ability to troubleshoot complex infra resource issues and application deployment issues by looking at log files and monitoring solutions that are implemented
• Establish adequate monitoring to ensure efficient and reliable service delivery and hands-on with various monitoring tools will be an advantage
• Strong communication skills both in verbal and written forms and right attitude to perform as a team player
• Devops knowledge is of additional advantage

Key Responsibilities

• Reduction of Business impact caused by change due to Process failure or non compliance. 2. Reduction of High Sev incidents and Critical Situations caused by change. 3. Ability to perform monitoring of various system components and assist in enhancing them. 4. Understanding the Code and coding standards provide and following the best practices in fixing a problem or issue 5. Ability to perform program PSS changes, test, obtain sign-offs, and deploy into production by following proper process and documentation 6. Understanding the business requirement from functional specification / Technical walk through for low/med/complex project. 7. Participation in design discussions for acquiring better understanding of the enhamcent of the product and domain. 8. Review all necessary documents for every release implementation to ensure completeness and accuracy 9. Design or approach documents need to be created and/or peer reviewed to ensure completeness and accuracy 10. Follow escalation procedures during outages and ensure root-cause analysis is performed. 11. Trend analysis, Incidents resolutions, Root Cause Analysis and Regular Reporting to identify areas for review for improvement 12. Act as a co-ordination point where there are complex / multiple areas affected by an incident / issue 13. Performing post-implementation review for all changes and releases. 14. Perform RCA for all High Sev/Crit Sit Incidents caused by change. Ability to browse various logs and identifying the root cause. 15. Performs Start-of-Day checks and recoveries to ensure technical readiness of the CIC applications. All exception/error messages must be monitored. 16. Assists or Perform impact analysis, capacity planning and process automation 17. Perform other BAU activities such as extraction of prod data, providing data /info dev team or Business queries, archival or house keeping, DR drills etc,.
• Academic & Professional Field of Study Engineering or Bachelor degree in Computer Science Certification Graduate Certification

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [country / business unit / function/[team] to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Our Ideal Candidate
Role Specific Technical Competencies

• Application Management & Support
• ITIL, XML, Oracle, SQL
• Problem Solving Skills
• Strong Communication and Writing
• Incident Management - SLA/Ageing.
• Problem Management - Bug Fix document preparation.
• Change Management - Standard / Maintenance Normal
• Release Management
• Web Programming

About Standard Chartered
We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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