Job Description

Job descriptionSome careers shine brighter than others.If you\xe2\x80\x99re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.We are currently seeking an experienced professional to join our team in the role of Lead Consultant SpecialistIn this role, you will:

• To work with Engineering, Platform, DevOps teams to enable SRE/Service support model function, which will support production services using best practices in incident, change, release and problem management.
• Acting as primary co-ordination point for service issues escalated by external support teams.
• Assisting cross-functional teams with change and release management \xe2\x80\x93 the path to live
• Supporting and promoting a culture of continuous monitoring by recording and publishing services performance reports against stated service quality attributes.
• Driving incident resolution - technology or process, across technology teams, stakeholders and management where required
• Identify any necessary changes to the contingency / resilience requirements during the life on a service.
• Adopt best practices for monitoring, logging and alerting for both production and non-production environments.
• Managing Service Inventory, plan platform rebuild schedules, work with relevant teams to schedule and drive routine activity runs
• Routine review of production services for capacity review planning and adopt optimization methods for platform cost optimizations

RequirementsTo be successful in this role, you should meet the following requirements:

• Sound knowledge of SRE practices including Application Support, Service Management, Incident Management, Problem Management and Change/Release Management
• Cloud infrastructure understanding with good understanding on important tools like Kubernetes, Managed instance groups, Alerting and Monitoring tools like Datadog, AppDynamics
• SRE experience for managing cloud-based applications on GCP/AWS stack
• Experience using service management tools e.g. Jira ServiceNow etc.
• Proven analytical skills & ability to deal with application issues root cause analysis
• A flexible & committed approach, a willingness to work outside of core hours as required to provide Application Support at a global level
• Strong communication and interpersonal skills to develop relationships across business, ITO and software delivery teams globally
• Good application understanding on DevOps and automation tooling like Jenkins, Ansible, Terraform
• Relevant product knowledge including knowledge of Internet Banking propositions or other customer facing applications, services or infrastructure is desirable but not essential
• GCP/AWS Cloud Certification

You\xe2\x80\x99ll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by \xe2\x80\x93 HSBC Software Development India

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