Job Description

About Client:One of our MNC clients offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed. With 145,000+ professionals across 90+ countries helping 1100+ clients, it provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded the Sustainable Markets Initiative\'s Terra Carta Seal, in recognition of actively leading the charge to create a climate and nature-positive future.Job Title: SRE LeadKey Skills: SRE, DevOps, AppDynamics, Docker, chaos, JMeter, Scrum, Kanban, ITIL, ITSMJob Location: Bengaluru, Marathalli/Electronic City. 560100Pune, Hinjawadi/Karve Road/Viman Nagar. 411057Mumbai, Airoli/Andheri (East). 400708Chennai, Ambattur/KancheepuramHyderabad, Hi-Tech City/Bahadurpally/Madhapur. 500081Noida, Knowledge Boulevard/Special Economic Zone/JDM Towers B19. 201309Kolkata, Rajarhat. 700156Work experience: 4 10 YearsEducational Qualification: Any GraduationWork Mode: HybridEmployment Type: Full-TimeNotice Period: Immediate:We are seeking an experienced Off-Shore Technical Team SRE Lead to join our global team of Site Reliability Engineers. As an SRE Lead, you will be responsible for managing and mentoring a team of offshore SREs and DevOps engineers who work on ensuring the reliability, performance, and availability of our cloud-based services. You will collaborate with other SRE Leads, Engineering Managers, and Product Owners to define and implement best practices, standards, and processes for SRE across the organizationKey Responsibilities:- Lead and mentor a team of SREs and DevOps engineers in an offshore setting.- Ensure the reliability, performance, and availability of cloud-based services.- Collaborate with engineering and product teams to define SRE best practices and standards.- Implement and manage infrastructure as code (IaC) using tools like Terraform and Ansible.- Monitor and alert using tools such as AppDynamics, Grafana, or Splunk.- Manage CI/CD pipelines with Azure DevOps, GitHub, and Git.- Utilize container technologies like Docker, Kubernetes.- Apply chaos engineering principles using tools such as Gremlin or Chaos Monkey.- Conduct load testing with tools such as JMeter, BlazeMeter, or K6.- Adopt agile methodologies like Scrum, Kanban, or XP.- Participate in on-call rotations, ensuring effective incident management and resolution.- Provide feedback and guidance to improve team skills and knowledge in handling on-call incidents.ITIL and ITSM Responsibilities:- Implement ITIL best practices for incident, problem, and change management.- Define, monitor, and ensure adherence to Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).- Ensure robust IT Service Management (ITSM) practices are in place for incident response, request fulfillment, and service continuity.- Develop and maintain runbooks for effective incident management and service restoration.- Collaborate with ITSM teams to improve service quality and reduce the number of incidents.- Track and report on key ITIL metrics, such as mean time to resolution (MTTR) and incident resolution rates.- Coordinate with the ITSM team to ensure proper documentation and communication of changes.Preferred Skillsets:- At least 5 years of experience as an SRE or DevOps Engineer, preferably in a cloud environment (GCP, Azure, etc.).- At least 2 years of experience as a team lead or manager, preferably in an offshore setting.- Proficient in scripting languages such as Python, Bash, or PowerShell.- Experience with configuration management tools like Terraform, Ansible.- Experience with monitoring and alerting tools such as AppDynamics, Grafana, or Splunk.- Experience with CI/CD tools such as Azure DevOps, GitHub, Git.- Experience with container technologies such as Docker, Kubernetes, or ECS.- Familiarity with chaos engineering tools such as Gremlin, Chaos Monkey, or Litmus.- Experience with load testing tools such as JMeter, BlazeMeter, K6.- Experience with agile methodologies such as Scrum, Kanban, or XP.- Strong understanding of ITIL and ITSM concepts, particularly around incident, problem, and change management.- Ability to define and monitor SLAs and OLAs effectively.On-call Expectation:- As an SRE Lead, you will be expected to participate in the on-call rotation for your team and region, as well as escalate and coordinate issues with other teams and regions as needed.- You will also be expected to provide feedback and guidance to your team members on how to handle on-call incidents and improve their skills and knowledge.

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