Job Description

- GP MIS System - Ariba Helpdesk Position Title: Metrics & Reporting - Associate/Sr. Associate Function, Responsibility Level: Operations Reports to (Responsibility Level): Assistant Manager Supervises: 0 Individual Contributor Location: MetLife MCC Noida Global Grade: LEVEL 8 Cost Center (85 series): Complexity: PID/s Load Mapping: PID: FI065A01 Position Summary Basic Function: Ariba (helpdesk) administrator have basic understanding of upstream and downstream processes (Procurement Buyer & TPRM) within Ariba (eProcurement tool) to handle the daily issues at the requisition level and supplier registration, etc Problem solver and capable of handling supplier and user/function with concerns related to requisitions and onboardings in Ariba Update production tracker Adhere to the guidelines of the Helpdesk process Ensure SLA governance and management Work on Service Now to handle tickets/tasks Ariba (helpdesk) administrator will be required to work with US & APAC counterparts and be a liaison between the regional leads and functions Reporting and manage metric at the process level Job Responsibilities Essential Functions Work with the GOSC Global Procurement and US Global Procurement management to deliver all established reports per the designated schedule. Any other essential function that may occur from time to time as directed by the Supervisor. Structure and maintain preparatory data for reporting & dashboards intended for SLA reviews and monthly performance analysis for Stakeholders and Supervisor Review SOPs, update tracker, Query tracker and update these from time to time Ensure adequate knowledge of policies and procedures pertaining to procurement and Snow system Review and handle tickets on Service Now tool Ensure adherence to established attendance schedules Mailbox management, reply on emails in a timely manner Display assurance and commitment at the workplace Knowledge, Skills and Abilities Education Graduate or Diploma holders with at least 15 years of education Experience 1-2 years working experience with understanding of Quality and metrics, with a preference for specific Supply Chain experience as required Knowledge and skills (general and technical) Technical skills: Good working knowledge of MS Word, PowerPoint Basic knowledge of MS Excel Basic understanding of how to preform and interpret trends Understanding of how data is related Process Specific Skills: Fundamental understanding of Global Supply Chain: Procurement, Purchase to Pay, Sourcing and Corporate Services. Hands on knowledge about monitoring, tracking and developing reports applicable in Global Procurement business functions Hands on experience with handling data from multiple systems, including PeopleSoft and Ariba and Service Now Soft Skills: Communicate and present (verbally and in writing) clearly and concisely to stakeholders Ability to actively listen for explicit and implied meaning Must work well in a team environment, while being individually responsible for delivery of individual assignments and results Ability to raise questions and concerns quickly to the stakeholders when problems arise

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