Job Description

OverviewWe are seeking a Sr Technical Writer to join our growing team!About UsCommunity Brands provides a connected network of solutions that enable mission-driven organizations to thrive. Our software powers non-profits, associations, and K-12 schools to engage the people they serve through programs and events, raise funds to enable their mission, and manage their financials and operations. Our family of brands are bound by a common purpose to serve the organizations that make our communities a better place to live. With over 1,600 employees in the US, Canada, UK, Australia, India, and the Philippines, we know that our success is driven entirely by the people of Community Brands. Through professional opportunity, we strive to give each person a clear path to success and personal growth. We embrace diversity and believe that our differences in experience and perspective are the key to our sustained success.Responsibilities & QualificationsPosition SummaryMIP, the nation\'s leading fund accounting and payroll solution for nonprofits and educational institutions, seeks a skilled Technical Writer to join our growing R&D team. In this role, you will create clear, concise documentation for our industry-leading fundraising software, working closely with the development team to produce a variety of materials, including how-to guides and reference guides.A Day in the Life

• Design, develop, edit, and update comprehensive product documentation for a wide range of modules and products.
• Produce documentation in multiple formats while maintaining a consistent style.
• Manage updates and revisions to existing documentation.
• Translate complex technical information into clear, customer-friendly deliverables.
• Utilize various resources to ensure accuracy, including interpreting story documents, interviewing subject matter experts, and experimenting with software.
• Collect and interpret technical data and coordinate layout for publication.
• Research, develop, and document technical design specifications and test scripts.
• Contribute to maintaining a library of technical terminology and documentation processes.
• Participate in Agile/cross-functional teams and attend regular development meetings.
• Build strong relationships with stakeholders and team members across different disciplines.
• Utilize your expertise to assist, troubleshoot, and train colleagues, and propose improvements to processes and products.
• Develop a deep understanding of customer needs, company products, and business goals.
• Stay up to date with the latest help authoring technologies and trends.

We would love to chat if you have...

• Bachelor\'s degree or equivalent experience.
• Bachelor\'s degree or equivalent experience.
• Excellent written and verbal communication skills in English.
• Minimum 2 years of experience producing technical documentation, with 3-7 years preferred.
• Experience working in a software development environment and familiarity with the SDLC.
• Proficiency with industry-standard tools for document processing, desktop publishing, and help authoring (Madcap Flare experience preferred).
• Proficient in Microsoft Office 365, particularly Word and Outlook.
• Strong problem analysis and resolution skills.
• Excellent time-management and organizational skills, with a proven ability to meet deadlines.
• Ability to thrive in a fast-paced environment, multi-task, and deliver high-quality content.
• Passion for the user experience and a drive to continuously improve it.
• Meticulous attention to detail and a commitment to accuracy and consistency.
• Ability to work independently and collaboratively.

Total RewardsWhy work here?Good People, Doing Good Things: Employees at Community Brands are techies and volunteers who strive to make the Company a great place to work. We dream big and are motivated to help our customers use the technology we create to improve the world around us.

• Planned Paid Time Off
• Purpose-Driven Culture
• Work-Life Balance

• Passionate About Community Involvement
• Company Paid Parental Leave

All persons hired will be required to:

• Verify their identity,
• Verify they are eligible to work (without sponsorship) in the country they are to be employed in, and

• Complete any required employment eligibility verification form upon hire.

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Community Brands