Sr. Technical Support Executive
Year Thrissur, Kerala, India
Job Description
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Key Responsibilities: Provide technical support and troubleshooting for AWS, Azure, and other cloud services. Assist clients with issues related to Google Workspace and Microsoft 365. Manage and execute email migrations for clients. Troubleshoot and resolve networking issues, ensuring minimal downtime and optimal performance. Diagnose and fix hardware and software problems, including desktops, laptops, printers, and other peripherals. Support domain registration, management, and hosting-related queries and issues. Respond to technical support tickets in a timely and professional manner. Document all support activities and resolutions accurately. Provide training and guidance to end-users on best practices and usage of IT systems and software. Stay updated on the latest technologies and industry trends to provide informed support and recommendations. Collaborate with other departments and teams to ensure comprehensive support and service delivery. Qualifications: Education: Bachelor\xe2\x80\x99s degree in computer science, Information Technology, or a related field. Experience: Minimum of 2 years of experience in a technical support role. Job Type: Permanent Pay: \xe2\x82\xb915,000.00 - \xe2\x82\xb925,000.00 per month Benefits:
- Cell phone reimbursement
- Day shift
- total work: 1 year (Preferred)
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Job Detail
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Job IdJD3345198
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationThrissur, Kerala, India
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EducationNot mentioned
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ExperienceYear