Job Title: Sr. Technical Support Engineer Company: dMACQ Software Pvt Ltd Location: Mumbai, Ghatkopar About Us:
dMACQ Software Pvt Ltd is a leading software development company specializing in innovative solutions for businesses across various industries in the space of digitalisation. Our commitment to excellence and continuous improvement drives our success in delivering high-quality software products and services to our clients globally. Role Overview:
We are seeking a dynamic and experienced Technical Support Engineer to join our team. The ideal candidate will have a minimum of 3 years of relevant experience and will play a crucial role in supporting the technical support manager in various tech support activities. It is a 6 days work-week job role. You will be expected to travel to client sites as and when required. Responsibilities 1.Research and identify solutions to software and hardware issues. 2.Diagnose and troubleshoot technical issues, including application setup and network configuration 3.Ask customers targeted questions to quickly understand the root of the problem 4.Talk clients through a series of actions, either via phone, email or chat, until they\xe2\x80\x99ve solved a technical issue 5.Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) 6.Provide prompt and accurate feedback to customers 7.Refer to internal database or external resources to provide accurate tech solutions 8.Ensure all issues are properly logged 9.Prioritize and manage several open issues at one time 10.Follow up with clients to ensure their IT systems are fully functional after troubleshooting 11.Prepare accurate and timely reports 12.Document technical knowledge in the form of notes and manuals 13.Maintain jovial relationships with clients Requirements and skills 1.Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role. 2.Hands-on experience with Windows/Linux/Mac OS environments. Knowledge of Azure, AWS and other cloud platforms is expected. Any certification in any of these areas will be desirous. 3.Good understanding of computer systems, mobile devices and other tech products 4.Ability to diagnose and troubleshoot basic technical issues 5.Familiarity with remote desktop applications and help desk software 6.Excellent problem-solving and communication skills 7.Ability to provide step-by-step technical help, both written and verbal 8.BS degree in Information Technology, Computer Science or relevant field 9.Additional certification in Microsoft, Linux or similar technologies is a plus Job Type: Full-time Salary: 360,000.00 - 500,000.00 per year Benefits:

• Health insurance
• Provident Fund

Shift:

• Day shift

Education:

• Bachelor\'s (Preferred)

Experience:

• Technical support: 3 years (Required)
• total work: 3 years (Required)

Ability to Commute:

• Mumbai, Maharashtra (Required)

Ability to Relocate:

• Mumbai, Maharashtra: Relocate before starting work (Required)

Work Location: In person Speak with the employer
+91 +91 90768 85340
Application Deadline: 03/03/2024
Expected Start Date: 05/03/2024