Job Description

Description Allucent, a global biopharmaceutical services leader, is seeking a Senior Technical Support Engineer to join our team. This position is well-suited for an individual with experience providing technical support in the pharmaceutical industry. Allucent is on a mission to bring new therapies to light by providing comprehensive drug development solutions to small and mid-sized biotech companies. Our company is built on 30 years of experience in over 60 countries, with a focus on a partnership approach that provides experience-driven insights and expertise to help our clients navigate the complexities of delivering novel treatments to patients. As a leader in the pharmaceutical industry, we are looking for an experienced Senior Technical Support Engineer to join us in this mission. Responsibilities Provide technical support to clients by diagnosing and resolving issues related to software and tools. Identify, manage and address issues related to computer systems, networking, Cloud, and software applications. Identify opportunities for improvement, automation, cost savings, and service quality improvement. Conduct planning, project management, and implementation of infrastructure initiatives Develop technical training materials and conduct training sessions. Work with cross-functional teams to ensure delivery of high-quality, customer-focused products and services. Maintain an up-to-date understanding of technical advancements in the pharmaceutical industry. Requirements Bachelor\'s degree in Computer Science, Engineering, or related technical field. Minimum of 8 years of experience in providing technical support, preferably in the pharmaceutical industry. Proficient in troubleshooting software, hardware, and network issues. Strong analytical and problem-solving skills. Ability to work well in a team environment and collaborate with cross-functional teams. Excellent verbal and written communication skills Proficiency supporting AWS and/or Azure cloud environment Understanding of the following technologies and services: Switches, VPN, and Wi-Fi access points and other networking technologies Identity Management - Active Directory, Azure AD, and MFA Microsoft O365 Applications: Teams, Outlook, SharePoint, Exchange, Stream Microsoft Power Platform

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