Job Description

:At Allucent, we are dedicated to helping small-medium biopharmaceutical companies efficiently navigate the complex world of clinical trials to bring life-changing therapies to patients in need across the globe.We are looking for a Senior Technical Support Engineer to join our A-team (hybrid*). As a Senior Technical Support Engineer at Allucent, you are responsible for below tasks:

• Provide technical support to clients by diagnosing and resolving issues related to software and tools.
• Identify, manage and address issues related to computer systems, networking, Cloud, and software applications.
• Identify opportunities for improvement, automation, cost savings, and service quality improvement.
• Conduct planning, project management, and implementation of infrastructure initiatives
• Develop technical training materials and conduct training sessions.
• Work with cross-functional teams to ensure delivery of high-quality, customer-focused products and services.
• Maintain an up-to-date understanding of technical advancements in the pharmaceutical industry.

Note : This is a contractual position for our company.Requirements:To be successful you may possess:

• Bachelor's degree in Computer Science, Engineering, or a related technical field.

• Minimum of 8 years of experience in providing technical support, preferably in the pharmaceutical industry.
• Proficient in troubleshooting software, hardware, and network issues.
• Strong analytical and problem-solving skills.
• Ability to work well in a team environment and collaborate with cross-functional teams.
• Excellent verbal and written communication skills
• Proficiency in supporting AWS and/or Azure cloud environment
• Understanding of the following technologies and services:
• Switches, VPN, and Wi-Fi access points and other networking technologies

• Identity Management - Active Directory, Azure AD, and MFA
• Microsoft O365 Applications: Teams, Outlook, SharePoint, Exchange, Stream
• Microsoft Power Platform

Benefits:Benefits of working at Allucent include:

• Comprehensive benefits package per location
• Competitive salaries per location
• Departmental Study/Training Budget for furthering professional development
• Flexible Working hours (within reason)
• Opportunity for remote/hybrid* working depending on location
• Leadership and mentoring opportunities
• Participation in our enriching Buddy Program as a new or existing employee
• Internal growth opportunities and career progression
• Financially rewarding internal employee referral program
• Access to online soft-skills and technical training via GoodHabitz and internal platforms
• Eligibility for our Spot Bonus Award Program in recognition of going above and beyond on projects
• Eligibility for our Loyalty Award Program in recognition of loyalty and commitment of longstanding employees

Disclaimers:*Our hybrid work policy encourages a dynamic work environment, prescribing 2 days in office per week for employees within reasonable distance from one of our .The Allucent Talent Acquisition team manages the recruitment and employment process for Allucent (US) LLC and its affiliates (collectively Allucent). Allucent does not accept unsolicited resumes from third-party recruiters or uninvited requests for collaboration on any of our open roles. Unsolicited resumes sent to Allucent employees will not obligate Allucent to the future employment of those individuals or potential remuneration to any third-party recruitment agency. Candidates should never be submitted directly to our hiring managers, employees, or human resources.

Allucent