Job Description

:India is among the top ten priority markets for General Mills, and hosts our Global Shared Services Centre. This is the Global Shared Services arm of General Mills Inc., which supports its operations worldwide. With over 1,300 employees in Mumbai, the center has capabilities in the areas of Supply Chain, Finance, HR, Digital and Technology, Sales Capabilities, Consumer Insights, ITQ (R&D & Quality), and Enterprise Business Services. Learning and capacity-building is a key ingredient of our success.Position TitleSr. Technical Engineer - Salesforce PlatformFunction/GroupDigital and TechnologyLocationMumbaiShift TimingRegularRole Reports toSr. Manager - Salesforce PlatformRemote/Hybrid/in-OfficeHybridABOUT GENERAL MILLSWe make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and H\xc3\xa4agen-Dazs, weve been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell.How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerateus into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. For more details check outGeneral Mills India Center (GIC) is our global capability center in Mumbai that works as an extension of our global organization delivering business value, service excellence and growth, while standing for good for our planet and people.With our team of 1800+ professionals, we deliver superior value across the areas of Supply chain (SC) , Digital & Technology (D&T) Innovation, Technology & Quality (ITQ), Consumer and Market Intelligence (CMI), Sales Strategy & Intelligence (SSI) , Global Shared Services (GSS) , Finance Shared Services (FSS) and Human Resources Shared Services (HRSS).For more details check outWe advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow.JOB OVERVIEWFunction OverviewThe Digital and Technology team at General Mills stands as the largest and foremost unit, dedicated to exploring the latest trends and innovations in technology while leading the adoption of cutting-edge technologies across the organization. Collaborating closely with global business teams, the focus is on understanding business models and identifying opportunities to leverage technology for increased efficiency and disruption. The team's expertise spans a wide range of areas, including AI/ML, Data Science, IoT, NLP, Cloud, Infrastructure, RPA and Automation, Digital Transformation, Cyber Security, Blockchain, SAP S4 HANA and Enterprise Architecture. The MillsWorks initiative embodies an agile@scale delivery model, where business and technology teams operate cohesively in pods with a unified mission to deliver value for the company. Employees working on significant technology projects are recognized as Digital Transformation change agents.The team places a strong emphasis on service partnerships and employee engagement with a commitment to advancing equity and supporting communities. In fostering an inclusive culture, the team values individuals passionate about learning and growing with technology, exemplified by the "Work with Heart" philosophy, emphasizing results over facetime. Those intrigued by the prospect of contributing to the digital transformation journey of a Fortune 500 company are encouraged to explore more details about the function through a providedPurpose of the roleThe Digital and Technology (D&T) team of General Mills India Centre is looking for someone with a curious mind, boundless optimism, demonstrated understanding of how to create & execute successful technical solutions, and a desire to enable growth for General Mills through our Salesforce CRM Platform.We are seeking a Sr. Technical Engineer to join our Salesforce CRM Practice as an individual contributor. This role will leverage technical expertise & passion to execute configuration & customization of Salesforce Core Cloud functionality (i.e. Sales Cloud, Service Cloud, Consumer Goods Cloud, Salesforce Platform). This role will bring centralized Salesforce CRM platform capabilities & standards to life and will also partner with the Consumer Care & Canada Sales product teams to work closely with Product Owners, internal peers & external partners understand business objectives and requirements and implement & maintain Salesforce technology. This role requires the ability to manage multiple initiatives and lead successful solution & project execution in partnership with various internal and external partners.KEY ACCOUNTABILITIESSalesforce CRM Practice Operations & Delivery - 80%\xc2\xb7 Stay up to date on Salesforce Core CRM product strategies, roadmap, architecture, and best practices with Technical Architects\xc2\xb7 Support Core CRM Cloud org assessments for platform opportunity identification\xc2\xb7 Create & help maintain documentation & refresh of best practices, principles, processes, and standards for Salesforce Core CRM products.\xc2\xb7 Execute design, configuration, customization (including test classes, code reviews, defect resolution), integration, testing, deployments, documentation, & support needs for central Salesforce CRM practice Core Cloud modernization, optimization, & simplification initiatives\xc2\xb7 Support Salesforce Core CRM pilot opportunities\xc2\xb7 Participate the establishment & execution of central practice operations & ways of working.\xc2\xb7 Active participant in team agile ceremonies to assist in planning for new features & execution of product team backlog & project needs.\xc2\xb7 Support Salesforce seasonal upgrade release needs\xc2\xb7 Continue to build on communication/soft skills.\xc2\xb7 Learning and enhancing new skills\xc2\xb7 Assist with project planning and risk management as needed.\xc2\xb7 Partner with Salesforce CRM peers & community to knowledge share and problem solve.Project & Product Team Partnership & Delivery - 20%\xc2\xb7 Partnership with Consumer Care & Canada Sales product teams to understand business requirements, evaluate considerations (security, scalability, limits), and deliver solutions through executing design, configuration, customization (including test classes, code reviews, defect resolution), integration, testing, deployments, & documentation.\xc2\xb7 Participate in Salesforce org support model (includes incident management, daily org logging/monitoring & root cause analysis)\xc2\xb7 Partners with Analyst & Data Engineers for daily data/integration job monitoring within the Salesforce ecosystem.\xc2\xb7 Ensure platform principles & governance best practices are being following.\xc2\xb7 Steward for org for Salesforce org security compliance, including proper encryption, access controls and vulnerability management are implemented.\xc2\xb7 Active participant in product team agile ceremonies to assist in planning for new features & execution of product team backlog & project needs.\xc2\xb7 Collaborate with product team to identify & utilize meaningful new features of Core CRM platform.\xc2\xb7 Support Salesforce Core CRM pilot opportunities\xc2\xb7 Partner with Analysts on Salesforce seasonal upgrade release review and testing\xc2\xb7 Collaborate with different enterprise teams as a part of the product team (Application Developers, Analysts, Solution Managers, Project Managers, Data Engineers, Cloud and Infra Engineering, etc.)\xc2\xb7 Challenge ideas and opinions to avoid pitfalls and inefficient solutions.\xc2\xb7 Identify gaps in processes, opportunities for improvements and automation.\xc2\xb7 Consult, advise and provide subject matter expertise as required.MINIMUM QUALIFICATIONS\xc2\xb7 Full Time graduation from an accredited university\xc2\xb7 7+ years of Salesforce Core Cloud (i.e. Service Cloud, Salesforce Platform) configuration (i.e. process builders/flow, permission sets, profiles, declarative functionality, etc.) & customization experience (i.e. Apex (classes and triggers), Lightning Web Components, Aura Components, Flow, Visualforce, etc.)\xc2\xb7 Prior successful experience executing Salesforce API & custom integrations with Salesforce Core CRM products & other solutions (Cloud platforms, 3rd party app exchange products, etc.)\xc2\xb7 Demonstrated experience of strong communication skills (oral & written)\xc2\xb7 Demonstrated ability to work in a team environment yet independently productive.\xc2\xb7 Demonstrated ability to span geographic and time zone constraints to collaborate on solutions.\xc2\xb7 Adept at working with cross-functional teams and managing dependencies tied to technical product roadmaps.\xc2\xb7 Self-starter & effective time management skills with the ability to prioritize across multiple deliverables & strategic initiatives with minimal oversight.\xc2\xb7 Effective analytical and problem-solving skills\xc2\xb7 Ability to research, plan, organize, and implement new processes or technology.\xc2\xb7 Experience working in a team using agile development methodologies.Skill proficiency expectations\xc2\xb7 Expert Levelo Salesforce configuration (process builders/flow, permission sets, profiles, declarative functionality)o Strong communication skillso Effective abilities to solution (problem statements, options/alternatives, pros/cons)o Working in global teams\xc2\xb7 Intermediate Levelo Agile techniques, methods & experienceo Identify gaps in processes, opportunities for improvements and automation\xc2\xb7 Basic Levelo Experience with DevOps, CI/CD, & Cyber Securityo Knowledge of Google Cloud Platformo Apex, Lightning Web Components, Visualforce conceptual understandingPREFERRED QUALIFICATIONS

• Salesforce certifications (Admin, Developer)
• Prior successful experience as a Salesforce Admin or Analyst
• Experience with consuming and interacting with MuleSoft integrations.
• Experience with DevOps, CI/CD and Cyber Security
• Knowledge of cloud platforms and solutions, such as Google Cloud Platform
• Database experience, including knowledge of SQL, and relational database concepts and models.
• Experience with dimensional modeling, ETL, and structured and unstructured data
• Technologies - Google Cloud Platform, Copado, OwnBackup, GitHub Actions, Kafka, Hashicorp Vault, APIGEE, Tableau
• Understanding of CPG industry
• Experience with modern Software Engineering principles

COMPANY OVERVIEWWe exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for whats next.

General Mills