Job Description

Job Title: Sr. Technical Consultant.
Locations: Bangalore/ Pune/ Ahmedabad.
Reports to: Sr. Manager, Technical Support.A quick snapshot\xe2\x80\xa6The Sr. Technical consultant provides Global Technical Support for Conga CRM products. The job involves understanding, evaluating, troubleshooting, debugging, identifying root cause, and resolving issues/ addressing customer needs in timely manner. Our Tech support teams are responsible for handling errors, user issues and any other technical problem that prevents the customer from using our Conga products. In essence, our tech support consultants focus on helping customers to use our products most effectively.Why it\'s a big deal\xe2\x80\xa6At Conga, we serve our customers to utilize the best of our expertise and solutions. You will help our valuable customers by keeping their solutions up and running by resolving the reported issues in a timely manner resulting in happy and loyal customers. Consultants ensure Conga\'s technology is enabling the company to stay productive and thus maximize the benefits-cost saving, improved productivity, improved product quality and eventually what matters is championing the customer.Are you the person we\'re looking for?Related experience. 5-8 years of technical support experience, in any technology (preferably in Salesforce/ .Net/ Java) with knowledge of workflows, security setups, sharing rules, profiles and permission sets, validation rules, approval process etc.Champion of the Customer. You understand that customers are one of business\' most important assets and you take that seriously. With more than 11,000 customers around the globe entrusting Conga with their business we make a commitment to their success and would love to hear how you will too!Troubleshooting and Logical Thinking. This is an absolute must. Your proven ability to analyze and apply logical thinking to determine the root cause of an issue is fundamental to success in this role. Proven experience in a client support role or in a delivery role has prepared you to effectively investigate technical issues, prioritize and escalate as needed, to ensure timely resolutions that are in line with client SLA\'s. Experience with advanced SQL scripting / Java/ .Net/ SQL or SFDC is a must! Programming languages (Visual Basic/ C#) are appreciated! You can easily understand how systems interact/integrate with each other and as well as how changes in one application will affect others.Education. A bachelor\'s degree in Engineering or equivalent.Here\'s what will give you an edge\xe2\x80\xa6Passion. We know it when we see it. Passion is not about saying how much you love what you do in your most excited voice. Passion is revealed in your truest self. It\'s about what you\'ve accomplished; how you want to grow; the ideas you have; your philosophies. It\'s demonstrating through your words and your actions that you truly believe in what you do -- and where you work. That it matters to you. And that\'s pretty cool.Clear, deliberate, and collaborative communicator. You don\'t just engage in collaborative discussions; you initiate them regularly. You are clear and concise when you speak and write -- and even creative in terms of ensuring your messages are received and understood. You leave no room for assumptions or misunderstandings. It\'s what sets you apart from the rest.Strong communication and interpersonal skills. You\'re not just comfortable engaging in collaborative discussions, but initiating them, too. You are skilled at reading and adapting to different communication styles. When you speak you are clear and concise. Your strong listening skills foster connections with our clients and allows you to accurately collect the right information so you can resolve issues in the most expedient way.Willingness to work rotational shifts. Let\'s face it - our customers are in various time zones, so we need to support them. Our analysts can - if needed - be scheduled on rotational shifts and take turns carrying pagers. The shift window is 5am to 1am.

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