Job Description

:



Role : Sr. Tech Support Engineer

Location : India

Who are we looking for?

Sr. Tech Support Engineer

Primary Skills:

\xef\x82\xb7 Provide Technical Support

1. Provide professional remote technical support services for HP users

2. Remotely guide users to deal with system and software problems, including system installation, debugging, use, and related software

3. Troubleshoot and diagnose hardware failures, inquire about scheduled spare parts, and coordinate follow-up maintenance

4. Special cases are upgraded in time, and cooperate with other teams to solve user problems

5. Clearly and completely record case information in the system according to the process

6. Find out the user's usage needs, and recommend upgrading products and configurations to improve the user's experience.

Requirements:

1. Good communication and expression skills, proactive work attitude, strong sense of responsibility and learning ability

2. Have computer foundation, have a certain understanding of computer operating system, and commonly used software and hardware

3. College degree or above

4. Experience in customer support is preferred

Whats in for you?

\xef\x82\xb7 At Mphasis, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.

\xef\x82\xb7 With the current opportunity, you will get to work with the team that has consistently been setting benchmarks for other deliveries in terms of delivery high CSATs, project completion on time and being one of the best teams to work for in the organization.

\xef\x82\xb7 You get an open and transparent culture along with freedom to experimentation and innovation

\xef\x82\xb7 **(Include any other points specific to the team/ project is required)

About the practice/ Project:

Who are we?

Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays .

Skills:

PRIMARY COMPETENCY : Service Desk PRIMARY SKILL : Technical Troubleshooting L1.5 PRIMARY SKILL PERCENTAGE : 100

About Company:

Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. We have been recently felicitated by the economic times as the most distinguished digital company 2015. We have also been ranked 29 of 100 largest financial technology vendors by American Banker and BAI in the FinTech Forward Top 100 rankings.

Mphasis