Job Description

Skillsets Needed:
- Strong understanding of telecommunication concepts: Knowledge of telephony systems, protocols, and architectures, such as VoIP and SIP
- Familiarity with various software testing approaches, such as functional testing, performance testing, stress testing, and regression testing.
- A good understanding of network protocols, such as TCP/IP, UDP, and RTP, is essential for evaluating telephony system performance and identifying issues.
- Well versed in Scripting in Shell, SQL, Java, XML, Perl
- Genesys Experience preferred
- A keen eye for detail is crucial for identifying and addressing potential issues in telephony systems.
- The ability to create and maintain clear, concise documentation, such as test plans, test cases, and bug reports.
- Experience with Automation Tools such as Cyara, Hammer Call Master, and other comprehensive tools used to test telephony.
- Effective communication and collaboration skills; ability to work with cross-functional teams, including software developers, network engineers, and product managers.
- IVR/Call Center Technologies Work Experience preferred 2 \xe2\x80\x93 5 years

Skillsets Needed:
- Strong understanding of telecommunication concepts: Knowledge of telephony systems, protocols, and architectures, such as VoIP and SIP
- Familiarity with various software testing approaches, such as functional testing, performance testing, stress testing, and regression testing.
- A good understanding of network protocols, such as TCP/IP, UDP, and RTP, is essential for evaluating telephony system performance and identifying issues.
- Well versed in Scripting in Shell, SQL, Java, XML, Perl
- Genesys Experience preferred
- A keen eye for detail is crucial for identifying and addressing potential issues in telephony systems.
- The ability to create and maintain clear, concise documentation, such as test plans, test cases, and bug reports.
- Experience with Automation Tools such as Cyara, Hammer Call Master, and other comprehensive tools used to test telephony.
- Effective communication and collaboration skills; ability to work with cross-functional teams, including software developers, network engineers, and product managers.
- IVR/Call Center Technologies Work Experience preferred 2 \xe2\x80\x93 5 years

AT&T