Job Description

Skillsets Needed: - Strong understanding of telecommunication concepts: Knowledge of telephony systems, protocols, and architectures, such as VoIP and SIP - Familiarity with various software testing approaches, such as functional testing, performance testing, stress testing, and regression testing. - A good understanding of network protocols, such as TCP/IP, UDP, and RTP, is essential for evaluating telephony system performance and identifying issues. - Well versed in Scripting in Shell, SQL, Java, XML, Perl - Genesys Experience preferred - A keen eye for detail is crucial for identifying and addressing potential issues in telephony systems. - The ability to create and maintain clear, concise documentation, such as test plans, test cases, and bug reports. - Experience with Automation Tools such as Cyara, Hammer Call Master, and other comprehensive tools used to test telephony. - Effective communication and collaboration skills ability to work with cross-functional teams, including software developers, network engineers, and product managers. - IVR/Call Center Technologies Work Experience preferred 2 - 5 years Skillsets Needed: - Strong understanding of telecommunication concepts: Knowledge of telephony systems, protocols, and architectures, such as VoIP and SIP - Familiarity with various software testing approaches, such as functional testing, performance testing, stress testing, and regression testing. - A good understanding of network protocols, such as TCP/IP, UDP, and RTP, is essential for evaluating telephony system performance and identifying issues. - Well versed in Scripting in Shell, SQL, Java, XML, Perl - Genesys Experience preferred - A keen eye for detail is crucial for identifying and addressing potential issues in telephony systems. - The ability to create and maintain clear, concise documentation, such as test plans, test cases, and bug reports. - Experience with Automation Tools such as Cyara, Hammer Call Master, and other comprehensive tools used to test telephony. - Effective communication and collaboration skills ability to work with cross-functional teams, including software developers, network engineers, and product managers. - IVR/Call Center Technologies Work Experience preferred 2 - 5 years

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