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India is among the top ten priority markets for General Mills, and hosts our Global Shared Services Centre. This is the Global Shared Services arm of General Mills Inc., which supports its operations worldwide. With over 1,300 employees in Mumbai, the center has capabilities in the areas of Supply Chain, Finance, HR, Digital and Technology, Sales Capabilities, Consumer Insights, ITQ (R&D & Quality), and Enterprise Business Services. Learning and capacity-building is a key ingredient of our success. :


About General Mills We make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and H\xc3\xa4agen-Dazs, weve been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell.
How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. The awards and recognition weve received showcase our commitment to be a force for good:

• 
  Worlds Most Admired Companies, Fortune 2022

• Americas Most Responsible Companies, Newsweek 2022

• 100 Best Corporate Citizens, 3BL 2021

• Best Places to Work for LGBTQ Equality, Human Rights Campaign 2022

• 100 Best Companies, Seramount 2021

• Diversity Best Practices Leading Inclusion Index, Seramount 2021

• Best Companies for Dads, Seramount 2021

• Best Companies for Multicultural Women, Seramount 2021

• Top 10 Companies for Executive Women, Seramount 2021

• Military Friendly Employer Bronze, VIQTORY 2021

• Best Place to Work, Canada, Greater Toronto, 2021

• Top 50 - Indias Best Workplaces for Women, 2021

• Top Workplaces in Brazil, 2021

• Asias Best Workplaces, 2021

Hungry for Whats Next We exist to make food the world loves, and it shows. Our passion for people, doing good and creating delicious food has energized us for over 150 years. Breaking away from the pack is how we win, so we need your unique perspectives: your quirks, crazy ideas, rigor and insatiable curiosity to make it happen. We want people who constantly experiment, embracing the new and bold, who keep pushing to turn ideas into reality, no matter how big or small. Weve learned becoming the undisputed leader in food means continuously reshaping, reimagining and rebuilding that only happens when you surround yourself with those who are hungry for whats next.
For more details check out www.generalmills.com
General Mills India Centre General Mills India Centre (GIC) operates out of Mumbai and supports the global operations of General Mills. The centre was established in 2005 and has grown in strength. Today, we are a vibrant and diverse team of over 1500 employees that come together to champion business services for the various global entities of General Mills in the areas of Business Operations, Analytics Consulting, Logistics, Finance, IT Development & Technology Consulting, Consumer & Market Intelligence, Sales Capabilities, Research & Development.
Digital and Technology team Digital and Technology is the largest team in GIC, which focuses on understanding the latest and innovative trends in technology and leading the adoption of cutting-edge technologies at General Mills. The team closely collaborates with global business teams to understand business models and assess where technology can be leveraged to bring efficiency and disruption. Be it AI/ML, Data Science, IoT, NLP, Cloud, Infrastructure, RPA and Automation, Digital Transformation, Cyber Security, Blockchain or Enterprise Architecture, GIC Digital and Technology has something for every technology enthusiast who wants to work here. Our MillsWorks initiative is where we bring agile@scale delivery model to life. Here, business and technology teams work cohesively in pods as ONE team, driven by a singular mission and focused on delivering value for the Company. Our employees, who work on large technology projects of strategic importance, are the Digital Transformation change agents.
Our service partnerships and employee engagement are centered on advancing equity and strengthening communities. We believe in an inclusive culture and trust in the power of people who have a passion for learning and growing with technology. We believe in Work with Heart. Work with Heart is focused on results, not facetime. If you are passionate about the latest in technology and want to make an impact on the digital transformation journey of a Fortune 500 company, we're waiting for you.
Job overview

Role: Global Network Support - Consultant Location: Mumbai, Hybrid / Remote eligible The Digital and Technology team of General Mills India Centre is looking for a passionate and enthusiastic individual to contribute to the Global Digital Transformation initiative at General Mills in capacity of Global Voice Support - Sr Tech Specialist. This role will be responsible for providing 1st and 2nd level support for all wired and wireless networks connecting World Headquarters Campus and connections to the General Mills Global remote sites. The Global Voice Support team has responsibility for implementing and supporting General Mills Global Voice Infra. As a member of this team, your focus will be on T2 voice support, infrastructure implementation, assisting with or leading voice infra projects, Automation capabilities and design and implement Voice Infra related tasks. This position is part of a 24x7 global team with peers in Mumbai, and the US. This team provides support for Voice and other voice infrastructure.
The Voice Services Team is a global IT infrastructure team that provides support for the General Mills telecommunications network, including but not limited to Avaya Aura, SBCs, Contact Centre, E911, and IVR. The candidate will perform IT analyst duties related to the execution of projects, health and wellness of the enterprise systems, support, and possess an understanding of how innovative technologies will drive a competitive advantage for GMI businesses. The candidate will be part of a highly technical, motivated team that provides expertise across the organization with a robust, reliable and secure infrastructure built on Avaya technologies
Role & Responsibilities



50%

of the Time

Project and enhancement execution in Voice enterprise systems
Responsible for monitoring, maintenance, support, and sustainability
for voice systems, infrastructure, and services (phone/contact centre/mobility)
Work with the team to plan, design, and deploy on-premises and cloud
Voice infrastructure

25%
of the Time

Create and enable new processes, best practices, governance measures,
and patterns for voice systems

25%
of the Time

Build and improve automation tools to streamline our day-to-day operations.
Build and maintain great working relationships with peer teams

Must have skills Experience or exposure to multiple knowledge proficiencies including:

• MIS/Computer Science degree or equivalent work experience.

• Strong interpersonal and communication skills (written and oral).

• Strong problem-solving and troubleshooting skills

• Experience in voice/telephony systems

• Experience knowledge of SBC (Avaya/Audio codes) administration

• Working knowledge of SIP deployments, support, and hardware

• Knowledge of data networking and network troubleshooting tools

• MS Operating systems communications platforms knowledge (Skype/UM/Exchange)

• Knowledge of PSTN & SIP

• Results-oriented; able to take on an issue and see it through until completely resolved

• Passion for continuously learning new technologies

• Experience with Contact center, IVR, PBX, Linux, Avaya SM/SMGR, Avaya SBC, Audio codes SBC.

• Scripting experience in PowerShell, .NET or other

• Microsoft Exchange and Active Directory experience.

Good to have skills

• 
  Actively coaches and advises others

• Motivates and challenges peers

• Identifies issues and takes initiative to improve the team effectiveness

• Develops value-adding insights, tools, and strategies

• Seeks new ideas inside and outside the company

• Presents information and data in a manner appropriate for the audience

• Aligns priorities with business strategy and vision

• Self-directed and accepts responsibility for his/her own work

• Partners with clients to achieve service excellence through improved processes and systems

• Collaborates with other GBS experts to identify opportunities, create solutions and drive value

Skill proficiency expectations


Expert level

Intermediate Level

Basic Level

• 
  Contact centre, IVR, PBX, Linux, Avaya SM/SMGR, Avaya SBC, Audio codes SBC.

• 
  GCP cloud architecture

• Expertise in any automation tools / Language (Python, Ansible etc.,)

• Scripting in any language

• 
  Network Fundaments