Sr. Team Member Service Delivery
Job Description
Key Responsibilities Candidate should have 3+ years of experience Experience in incident management (BMC Remedy) ticketing and monitoringof tickets Hands-on experience in handling remedy tickets and resolving within SLA Coordinating with clients and other stakeholders for delivery MIS reports handling experience Experience in supervising team members\' work and providing support on queries. KPI management such has SLA Experience in preparing and publishing SOP\'s Experience in incident management Knowledge on order tracking delivery Periodic update to customer is key activity/responsibility Constantly monitor and report on project progress and status to all stakeholders Experience in managing international customer Conflict management Strong Verbal and written communications skills A good team player & good Customer experience /satisfaction Knowledge on Salesforce, MS-Applications, BMC Remedy
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Job Detail
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Job IdJD3165656
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationChennai, Tamil Nadu, India
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EducationNot mentioned
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ExperienceYear