Job Description

Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can\'t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,700+ customers, we serve approximately 85% of the Fortune 500 , and we\'re proud to be one of FORTUNE 100 Best Companies to Work For and World\'s Most Admired Companies . Learn more on and about their experiences working at ServiceNow. Unsure if you meet all the qualifications of a job description but are deeply excited about the role We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates. Please Note: \'This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. The Observability team is responsible for providing frameworks, tools, and APIs to allow all ServiceNow engineers and developers to better understand the behavior of features, services, and infrastructure they own and maintain. We teach product, infrastructure, and systems teams how to appropriately monitor features and services they own, provides visualization for monitoring distributed systems, reduces operational overhead by providing actionable insights, and helps deliver unmatched availability to our customers. ServiceNow is one of the fastest-growing enterprise software companies today with over $8 billion in revenue.We\'re proud to be one of FORTUNE 100 Best Companies to Work For and World\'s Most Admired Companies ServiceNow\'s infrastructure teams operate on the principle of doing things better and smarter than they were done before. To that end, we are building the next-gen monitoring and observability platform. What you get to do in this role: Design, Deploy and scale our Observability infrastructure Define best practices around making our systems and services measurable and work with our various teams to get those best practices applied Collaborate with our Engineering teams to ensure our infrastructure is emitting the right metrics Collect, aggregate and visualize the collected metrics to provide actionable insight Work with management to procure and deploy commercial or open-source tools focused on network & system availability, performance and capacity monitoring, alarming and management Identify, define and develop common interfaces (APIs) which could be used for querying databases , craft metrics, or analyze problems Participate in rotation on-call schedule with other team members for the systems developed. Qualifications To be successful in this role you have: The candidate should have a solid foundation in networking monitoring and management technologies. A proven track record and experience in designing, developing, testing, and running network monitoring solutions is a must. The following is a list of requirements for this role: 10+ years of IT Operations, Site Reliability, and tool development experience Strong coding abilities with Python, Go with a focus on API and integrations Proven experience with Software Development Lifecycles including infrastructure as code, configuration management, CI/CD technology processes and source code repositories Strong experience with complex corporate environments, including automation, observability, monitoring (e.g. InfluxDB, Prometheus, Thanos, Telegraph, Grafana), systems (e.g. Terraform, Ansible), Solid foundation in network monitoring technologies. This can include SNMP, Syslog, Netflow, IPFIX Knowledge of network vendor technologies and protocols is a plus (Cisco, Juniper, F5, Paloalto, MPLS, BGP, OSPF) Working knowledge of Java, HTML, or Unix scripting would be a plus Experience with Openconfig, OpenTelemetry, Kafka, ELK stack, would be a plus Experience in APM, NPM, end user monitoring would be a plus Experience with virtualization/container technologies i.e docker, K8s or equivalent Excellent analytical, strategic planning, written and oral communication skills Good team player, attention to detail and ability to work well with others A degree in CS/EE is preferred For positions in the Bay Area, we offer a base pay of $173,800 - $304,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. Additional Information ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. At ServiceNow, we lead with flexibility and trust in our distributed world of work. to learn about our work personas: flexible, remote and required-in-office. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance. For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government. Please Note: Fraudulent job postings/job scams are increasingly common. to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the . From Fortune. 2022 Fortune Media IP Limited All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

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