Job Description

Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can\'t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,700+ customers, we serve approximately 85% of the Fortune 500 , and we\'re proud to be one of FORTUNE 100 Best Companies to Work For and World\'s Most Admired Companies . Learn more on and about their experiences working at ServiceNow. Unsure if you meet all the qualifications of a job description but are deeply excited about the role We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates. Team ServiceNow\'s Customer and Industries Workflows team is transforming the customer service and support market by enabling great customer experiences that are only possible when customer engagement is combined with customer operations. This means powering the best of consumer self-service and assisted-service experiences across web, mobile, messaging, email, voice and in-person. But, engaging a customer with the best of consumer-grade user experiences is not enough you also have to solve their problem, answer their question, and fulfill their requests to ensure a great experience. Customer operations are the operations behind the products and services that companies deliver to their customers. Our approach to customer operations entails digitizing and orchestrating work on behalf of a customer across the front, middle and back office. Join the Manufacturing Industry product management team and drive strategy and product development of our new manufacturing product. You will be working closely with Product Managers with strong domain knowledge, solid PM fundamentals and ready for the challenge to build customer-centric products. You will drive new product introduction, bringing new products to market including working with pricing and packaging, marketing and sales to drive new customer adoption. We\'re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations, and a career at ServiceNow means challenging yourself to always be better. This role is highly collaborative, working with multiple business units (BUs) in ServiceNow, and our ecosystem of partners to set the direction and build ServiceNow\'s Manufacturing industry product. This role\'s scope spans end-to-end product management which requires working across Product Marketing, Solution Sales, Product Support, Customer Outcomes, Product Success, and Analyst Relations teams. This is also a customer facing role both during pre-sales and post-sales engagements. The ideal candidate will understand how to make the best trade-offs between balancing speed to market with scalable long-term solutions that our application teams, partners, and customers can build on top of. We are looking for someone who is hands-on, and comfortable with new product introduction, including bringing brand new product offerings to the market and iterating to solve real-world challenges in a new market. What do you get to do in this role Drive product strategy that sets us up for success as we look to grow to $10B in revenue. Drive new product introduction, bringing new products to market for a key industry Use SaaS product management expertise to shape next-gen Manufacturing products and Workflows. Maintain high standards for product quality, user experience, and technology. Take accountability for product outcomes, transcending role or organizational boundaries. Steer delightful user experiences that deliver significant customer value. Work within an Agile environment to direct product plans with cross-functional teams. Optimize product delivery using knowledge of existing ServiceNow products. Influence ServiceNow\'s portfolio through alignment with product and platform roadmaps. Understand the competitive landscape and ServiceNow\'s market position. Coordinate release management with engineering, mitigating risks and resolving issues. Enhance product adoption by fostering close relationships with customers and partners. Collaborate with Sales, Marketing, Services, and Support teams for successful product launch and adoption. Provide pricing and packaging insight in collaboration with the central pricing team. Develop packaging definitions and implement licensing and entitlement verifications. Implement strategies to represent the \'voice of the customer\' within the organization. Qualifications In order to be successful in this role, we need someone who has 10+ years of Product Management experience building B2B and/or B2C enterprise products for a global customer base. Both enterprise and consumer product experience are valuable. Relevant experience building software products in manufacturing industry domains Experience working across multiple disciplines to bring new products to market Relentless focus on product market fit Demonstrated experience in collaborating with multiple teams and facilitating brainstorming sessions to arrive at a solution Self-directed with the ability to think strategically and execute tactically, attention to detail and proven ability to manage multiple competing priorities simultaneously. Top-notch written and oral communication skills, including experience presenting to executive leadership, participating in the sales cycle, and handling sensitive customer escalations Experience working in and delivering product or services in an agile/lean environment Demonstrated experience in gathering and transforming product requirements into an actionable product roadmap. Strong user experience/design sense, with a record of building great products. Experience in working directly with Customers, Sales, and Engineering, preferably in North America or Europe High energy, self-starter with an aptitude for learning new technologies Ability to quickly shift focus and manage/coordinate multiple projects Aptitude for heavy research with the ability to perform a fit gap analysis of product capabilities Knowledge of the ServiceNow platform and current applications portfolio is a huge plus For positions in the Bay Area, we offer a base pay of $173,800 - $304,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. Additional Information ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. At ServiceNow, we lead with flexibility and trust in our distributed world of work. to learn about our work personas: flexible, remote and required-in-office. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance. For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government. Please Note: Fraudulent job postings/job scams are increasingly common. to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the . From Fortune. 2022 Fortune Media IP Limited All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

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