Job Description

About Lowe's


Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Bengaluru, Lowe's India develops innovative technology products and solutions and delivers business capabilities to provide the best omnichannel experience for Lowe's customers. Lowe's India employs over 4,200 associates across technology, analytics, merchandising, supply chain, marketing, finance and accounting, product management and shared services. Lowe's India actively supports the communities it serves through programs focused on skill-building, sustainability and safe homes. For more information, visit, www.lowes.co.in.

About the Team


This team is responsible for overseeing various activities aimed at ensuring timely and accurate payments to Lowe's carriers and associates. Their duties range from onboarding different types of vendors into our payment systems, to monitoring the accuracy of bills through vendor invoice and employee expense record audits for enterprise purposes. Additionally, they handle the creation of invoices in ERP for carriers without access to SSI/EDI payment systems, facilitating prompt payments.

Job Summary:


This team manually creates invoices for Expense and trade in both the US business by entering essential data into the peoplesoft system on behalf of vendors who submit paper copies due to potential higher costs or technical challenges with electronic methods. These invoices undergo validation processes to detect duplicates and verify key details like invoice amount, tax, and due date. Additionally, the team assists stores by providing updates on the status of invoices from various US vendors.

Roles & Responsibilities:

Core Responsibilities:

• Execute invoice processing promptly as needed.
• Ensure compliance with SLAs consistently, collaborating with the Team Lead and Manager to establish efficient team processes.
• Lead and mentor the team to achieve reliable outcomes.
• Assist in training and onboarding new team members.
• Drive process and operational excellence.
• Define performance metrics and guide the team with best practices.
• Responsible for managing invoice processing and handling day-to-day queries. Should serve as the primary contact for end users requesting voucher creation, record updates, and deletions in the system.
• Conduct audits to ensure team accuracy and report on individual and process-level goals.
• Maintain up-to-date SOPs and supporting documents for all tasks.
• Keep the team informed of any process changes.
• Implement quality audit metrics and measure team performance.
• Collaborate with the Stateside team to drive operational excellence.
• Provide detailed performance reports.
• Support underperforming team members through mentoring and coaching.
• Leverage your experience and knowledge to enhance technology execution and overall team operations.
• Conduct root cause analysis for errors and escalations.
• Update daily trackers and dashboards with relevant data.
• Efficiently manage the generic mailbox.
• Maintain up-to-date process, procedure, training, and DTP documentation.
• Handle multiple tasks and meet deadlines.
• Adapt to day-to-day and unexpected situations.

Years of Experience:

• A minimum of 7-9 years' experience in payables process managing vendor payment.
• Advanced proficiency in invoicing software, such as PeopleSoft and oracle.

Education Qualification & Certifications (optional)

Required Minimum Qualifications :

• Bachelor of Commerce (Accounting & Finance)

Skill Set Required

Primary Skills (must have)

Key Skillset : Strong Communication (Oral & written), P2P, Payable Process, Invoice Lifecycle, vendor query, Partner manager & People management (as a group leader)

• Experience in driving team, and backing ops leader
• Understanding of payments & accounting.
• Working with other members of the accounting department to compile, analyze the process.
• Retail Experience
• Excellent communication skills
• Excellent written and verbal communication skills.
• Ability to prioritize and manage multiple tasks with sensitive deadlines.
• Strong project management skills: ability to manage end-to-end project requirements.
• Ability to work independently and in a team environment.
• Proficient in the use of relevant Microsoft Office tools.

Secondary Skills (desired)

• Experience in PeopleSoft and Preferred knowledge in MS Access Database

•Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.•