Job Description

:Key Responsibilities:

• Provide expert-level 24/7 support for production systems and applications, ensuring their optimal performance and availability.
• Monitor system performance and respond to incidents promptly, following established procedures for resolution.
• Perform and oversee routine maintenance tasks, including backups, patching, and updates.
• Collaborate with development and DevOps teams to deploy new releases and updates, ensuring minimal disruption.
• Troubleshoot and resolve complex issues related to application performance, database connectivity, and server configurations.
• Document support activities, incidents, and resolutions in the ticketing system, ensuring knowledge transfer within the team.
• Participate in and lead shift rotations, ensuring continuous support coverage.
• Implement and maintain automation scripts for routine tasks using Python Scripting and Shell Scripting.
• Administer and support web applications developed using JavaScript, Java/JSP (webapp).
• Mentor and guide junior team members, fostering a collaborative and knowledge-sharing environment.
• Contribute to the development and improvement of operational procedures and best practices.

Shift: Rotational Shifts (24/7 Support)Technical Skills:

• Proficiency in programming and scripting languages such as Perl, Java, Python, JavaScript, Maven, PHP, Node.js, and Shell Scripting.

• Strong knowledge of frontend technologies including JavaScript, jQuery, HTML, Dojo Toolkit, and Java/JSP (webapp).

Backend:

• Experience with backend technologies and servers such as Apache, Apache/HP-PPM Tool, Tomcat, WildFly, and JBOSS.

Database:

• Extensive experience with database management systems like Oracle, SQL, MS SQL, JDBC, MySQL, and PostgreSQL.

Ticketing Tools:

• Proficiency with ticketing tools such as JIRA and BMC Remedy.

Version Control:

• Proficiency with version control tools such as SVN, Codecloud, iCode, MavenCentral, and GitHub.

Operating Systems:

• Experience working with various operating systems including Linux, Windows, and Unix.

Cloud:

• Hands-on experience with cloud platforms, particularly Azure.

Other Tools:

• Familiarity with tools such as IBM TDI, SNMP, IBM Case Manager, IBM Content Navigator, IBM Filenet P8, IBM WebSphere, Artifact Management, DORA Metrics, and Vulnerability Management.

DevOps:

• Strong understanding and hands-on experience with DevOps tools and practices including Jenkins, Docker, Kubernetes, Terraform, NGINX, JFrog, and Chef.

Qualifications:

• Bachelors degree in Computer Science, Information Technology, or a related field.
• 9+ years of experience in operations support, system administration, or a similar role.
• Strong understanding of DevOps principles and practices.
• Extensive experience with database management and administration (MySQL, PostgreSQL, Oracle).
• Proficiency in programming and scripting languages (Java, PHP, JavaScript, Python, Shell).
• Hands-on experience with cloud platforms (Azure) and containerization technologies (Docker, Kubernetes).
• Familiarity with CI/CD tools (Jenkins) and configuration management tools (Terraform, Chef).
• Proven ability to troubleshoot and resolve complex technical issues under pressure.
• Excellent communication and leadership skills.
• Demonstrated ability to mentor and guide junior team members.
• Willingness to work in a rotational shift environment, including nights and weekends.

Preferred Qualifications:

• Experience with web application development and support.
• Knowledge of production operations best practices.
• Previous experience in a 24/7 support environment.
• Certification in relevant technologies (e.g., Azure, Kubernetes, DevOps).

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• Collaborative and inclusive work environment.
• Health and wellness programs.

#SoftwareEngineeringWeekly Hours: 40Time Type: RegularLocation: IND:AP:Hyderabad / Argus Bldg, Sattva, Knowledge City - Adm: Argus Building, Sattva, Knowledge CityIt is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

AT&T