Job Description

Requisition ID: 66577
Date: Jul 11, 2024
Location:
Bengaluru, Karnataka, IN
Department: Digtl & Transfrmtion
Description:

At West, we're a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West's indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?




There's no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.




We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.


Job Summary:




As Sr.Solution Architect ,D&T, AV Collaboration , the candidate needs to be a technical expert in voice and video collaboration technology with deep knowledge on Microsoft Teams telephony and physical security system (including Microsoft Phone System, Session Border controller, Teams Room, physical access control and video surveillance system). The candidate will be responsible for ensuring that the systems and services are current, reliable, tuned, and accessible in accordance with service level agreements, established governance and assist business users in leveraging the technology. The candidate will be responsible for the overall implementation, configuration, administration & maintenance of voice, video, physical security infrastructure of West Pharma. The candidate should be proficient in troubleshooting & pro-active maintenance while ensuring system integrity and maximum availability of the collab infrastructure.




Essential Duties and Responsibilities:


• Independently manage West Pharma's voice, video, physical security and collaboration infrastructure across development, quality & mission-critical production environments
• Handle critical voice, video, security system (Access control and CCTV) and collaboration projects independently with proven planning, prioritizing and organization skills
• Independently analyze, solve, and correct issues in real time, providing end-to-end problem resolution.
• Specifies, orders, plans, schedules, and performs AV collab hardware, software migrations, installations, configurations, upgrades, and modifications to enhance the performance, capacity, integrity, usability and insure upward compatibility of the Network.
• Provide support and administration for the Microsoft, Cisco, Avaya, and other Unified Communications environment (Microsoft Teams, Session Border controller, gateway, Cisco, Avaya call and other Managers and Voice mail system)
• Participate in projects to enhance and extend capabilities in the collaboration space
• Manage and maintain West Pharma's security systems (Video and access)
• Stay current with emerging collaboration technology and identify capabilities which can be leveraged to achieve business goals.
• Expertise in all areas of administration like Design, Installation, Configuration, Backup & Recovery, Performance Tuning etc.
• Performing scheduled maintenance & patch deployment to ensure compliance.
• Responsible to setting up & documenting production policies, security baseline, procedures & instructions.




Education and Experience:


• Diploma, bachelor's or master's degree in IT stream
• 5-8 years of experience in and collaboration technology





Preferred Knowledge, Skills and Abilities:


• Strong knowledge on H323, SIP protocols.
• Proficiency with Microsoft Teams telephony system including


o Teams' admin center configuration &feature enabling

o Dial Plan and call routing

o Direct Routing, operator connect solutions

o Session Border controller (SBC)

o Gateways implementation and troubleshooting.

o PCAP analysis and log reading

o VoIP (Voice over IP)

o PSTN (Public Switched Telephone Network)

o PowerShell scripting
• Experience in resolving highly complex issues Microsoft unified communication solutions
• Integration of video systems with control systems in meeting rooms
• Knowledge on Microsoft Teams and integration with voice and video solutions
• Knowledge CISCO, Avaya and other legacy call manager and video communication server control and expressway solutions
• Knowledge in different video conferencing devices, gateways and gatekeepers
• Must demonstrate ability to interact with other technical teams, identify opportunities for continuous improvement, plan for dependencies, mitigate security risks and deliver solutions that require a high degree of integration
• Must have strong communication skills to work with internal customers
• Strong analytical & problem-solving ability along with excellent communication skills..
• Able to comply with the West Pharma's Safety and Quality policy at all times




Physical and Travel Requirements


• Willing to work in shift 12:00pm to 9:00pm
• 15% travel, including global travel
• Occasional on-call work required
• Should be willing to travel to global locations as and when required




West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to Apply.Accommodation@westpharma.com. Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening and/or a pre-employment drug screening.